Stio
Customer Service Representative - Wholesale, Specialty
United States
Sponsorship not specified$40k-$50kDetected 41 days ago
CRMSalesAccount ManagementCustomer SupportCommunicationTime ManagementMicrosoft OfficeNetSuite
About the role
- The Customer Service Representative - Wholesale, Specialty (CSR) is a key player in Stio's growing B2B channel.
- Beyond customer service, this role plays a meaningful role in back-end operations: managing the order book, supporting fulfillment, delivering seasonal reporting out of NetSuite, and maintaining assets like UPC lists, imagery, and catalogs.
Responsibilities
- Manage the full order book: enter seasonal POs and special orders, process pre-season, at-once, and backorders, and ensure accurate fulfillment.
- Keep Elastic up-to-date with marketing and sales assets; own the pending fulfillment order pipeline in the CRM platform.
- Partner with Sales Agencies to ensure wholesale accounts have what they need to drive sell-through.
- Secondary Manage all returns, exchanges, and warranties for the wholesale channel.
- Generate seasonal sales reports for each assigned wholesale partner to support account growth planning.
- Own and update SPS reporting and assist with asset creation including UPC lists, imagery, and catalogs.
- Maintain shared files, sales tools, and product information across systems.
- Maintain a working knowledge of Stio's full product line from season to season.
Requirements
- Demonstrated ability to learn and adopt new systems quickly.
- Proficiency in Microsoft Office Suite required; Google Workspace preferred.
- Experience with NetSuite, Elastic, or SPS Commerce is a strong plus.
- Background in wholesale apparel or outdoor industry is preferred but not required.
Nice to have
- We live and love mountain life, and as such see ourselves as caretakers of the resources that provide it.
- We have a strong preferred materials platform, use Bluesign® approved textiles wherever possible, audit our supply chains for best practices, and operate our workplaces responsibly.
- We think that outside is the best side and that you can't improve on nature.
- It's good for mind, body and soul, and it's our responsibility to help enable access for all people, regardless of race, gender, beliefs, background or ability.
- YOUR ROLE The Customer Service Representative - Wholesale, Specialty (CSR) is a key player in Stio's growing B2B channel.
- Beyond customer service, this role plays a meaningful role in back-end operations:
- managing the order book, supporting fulfillment, delivering seasonal reporting out of NetSuite, and maintaining assets like UPC lists, imagery, and catalogs.
- YOUR RESPONSIBILITIES Primary Serve as the primary point of contact for wholesale specialty accounts, managing day-to-day questions, concerns, and relationship maintenance.
Skills
- YOUR SKILLS AND EXPERIENCE 1+ year of account management, customer service, or relevant wholesale/retail experience.
- Strong written and verbal communication skills; professional, warm, and solution-oriented.
Compensation
- The base salary range for this role is $40,000-$50,000.
Company info
- Stio® is an omni-channel mountain brand that designs, develops and sells beautiful, functional, and innovative apparel, footwear and other accessories infused with the soul of the mountain lifestyle.
- With headquarters in Jackson, Wyoming, Stio draws inspiration from the surrounding Teton Range and offers product via Stio.com, catalog, B2B and its Mountain Studio® retail locations.
- We are proud partners of Protect Our Winters and the Conservation Alliance among many other organizations.
- We strive for inclusion at Stio and in our local and national communities.
Equal opportunity
- Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.
This listing is sourced directly from Stio's careers page and normalized into a canonical job model.