Tulip
Customer Success Manager, Life Sciences
Somerville, MA
Sponsorship not specified$100k-$160kDetected 36 days ago
Product ManagementAccount ManagementCustomer SuccessCustomer Support
About the role
- Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator.
- Tulip has also been named one of Energage's Top Workplaces USA and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work" for 2024.
Responsibilities
- Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales
- Build and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function
- Customer Support
- Tulip's partners, who may also be supporting an account
- We're building a strong, diverse team that values hard work, families, and personal well-being.
- Help us build an inclusive community that will transform frontline operations.
Nice to have
- You communicate clearly and effectively across levels, with people from the shop floor to engineering managers to c-level executives
- You like to solve problems, working closely with colleagues from other departments
- You have worked for or supported a Life Sciences company and understand their regulatory requirements
- You have experience in life science development, operations and/or manufacturing environments
- You Google your way out of most problems, and understand that every customer sees the world a bit differently
- You've figured out how to use AI to get more done in less time, and you're curious about what else is possible
- BA/BS (MBA/Masters preferred)
- 5+ years of experience in Account Management, Customer Success, Product Management, Management Consulting or other client-facing roles in the Life Sciences industry
Skills
- A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary.
Compensation
- The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations.
Benefits
- Company equity
- Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
- Flexible work schedule and unlimited vacation policy
- Fitness subsidies
- Manage a portfolio of customer accounts by monitoring their adoption, utilization and overall health of their deployment
- Benefits of working with us include:
- Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company info
- Guide customers to use Tulip as a tool to improve their operations through digitization, including recommending new use cases, tracking and communicating ROI
- Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion
- At Tulip, we celebrate all.
Equal opportunity
- We are an equal opportunity employer.
This listing is sourced directly from Tulip's careers page and normalized into a canonical job model.