Grow Therapy

Staff Product Manager, Patient Experience (Payments)

San Francisco · Staff+ · Full-time

Sponsorship not specifiedDetected 47 days ago

Data AnalysisA/B TestingAccessibilityProduct StrategyValuationResearchCommunicationCollaborationAdaptability

About the role

One of the biggest barriers to accessing mental health care today is cost uncertainty and financial constraints.
Launch innovative features with a meaningful and measurable impact to client retention and experience.
Product experience: 5+ years in a product management role where you owned the full strategy of your end-to-end surface area.

Own the roadmap and strategy for our Payments Experience team, building an experience that makes using insurance and paying for care a delightful experience for clients.
Collaborate cross-functionally with our UXR, Design, Client Support, and Data teams to identify the main opportunities for improvement in our billing experience as it relates to insurance and payments.
Demonstrated ability to lead cross-functional teams and deliver impactful products in a fast-paced environment.

Excellent communication skills with the ability to influence across levels.
A track record of owning outcomes, not just outputs - you care about whether the thing you shipped actually moved the needle.
Where required, we'll provide at least 10 business days' notice before using an automated employment decision tool and explain how to request an alternative process.
We do not use facial recognition to create facial templates during interviews unless required notice and written consent are obtained.
User empathy: You enjoy talking to users and translating real pain points into thoughtful product solutions.

Wellness & Development: Annual stipends to put towards personal & professional growth.

Pet insurance discounts, commuter benefits, and global travel assistance.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
Financial Wellness: 401(k) program and equity opportunities.
Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
Wellness & Development: Annual stipends to put towards personal & professional growth.
Adaptability: You're comfortable navigating ambiguity, learning quickly, and adjusting as new information emerges.
Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.

At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings.

Interviews are confidential; you may ask your interviewer to stop recording anytime, or opt out in advance https://app.brighthire.ai/candidate-opt-out/kcrUeiitS5Khw5AcWW_jLg.

This listing is sourced directly from Grow Therapy's careers page and normalized into a canonical job model.