Twilio careers
Presales Architect
Remote - US
Sponsorship not specified$164k-$205kDetected 5 days ago
AWSGCPAzureCloud PlatformsLLMsSalesVoIPLeadershipCommunicationPublic SpeakingWriting
About the role
- As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding.
- We use Artificial Intelligence (AI) to help make our hiring process efficient.
- That said, every hiring decision is made by real Twilions! .
Responsibilities
- Partner with Account Executives and Partner Account Managers to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions.
- Build and present highly interactive, complex and engaging customer product demonstrations to help showcase the capabilities of Twilio's Communications Products, while effectively forming strong customer relationships with both technical and nontechnical stakeholders
- Proactively identity team or organizational needs, documenting them in depth and evaluating the criticality of the need and then proposes strategies to implement the solutions
- Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
Requirements
- Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
- 12+ years pre-sales experience selling complex, technical products or 12+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
- Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy.
- Previous software development experience or working knowledge in one or more of the following areas:
- Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
- Previous experience in Telecom, SIP, Contact Center, or Security
- Experience with sales methodologies
- Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
- Experience managing strategic accounts and evangelizing new use cases and technology in the public sector vertical
- Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
- Excellent communicator and presenter who is able to gain audience confidence and effectively communicate the ROI of products across various use cases to customers
- Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution
- Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers.
- Superior written and verbal communication skills, with the ability to effectively communicate strategic vision, inspire and influence others internally and externally at all organizational levels.
- Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests.
- Previous experience working with partners (i.e. channel, System Integrator, ISV, etc.)
- Proven experience integrating modern AI productivity tools (e.g., LLMs, technical writing assistants, or AI-driven demo platforms) into your daily workflow to optimize prep time and response accuracy.
Compensation
- The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $163,640.00 - $204,550.00.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $172,736.00 - $215,920.00.
- Based in the San Francisco Bay area, California: $181,824.00- $227,280.00.
- The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Benefits
- Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
- health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
Company info
- At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
- Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
- We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
- See yourself at Twilio
- Join the team as Twilio's next Presales Architect on the Twilio.org team!
- This position is needed to enable our public sector, healthcare, non-profit and NGO customers to build the future of communications.
- The Presales Architect is a critical part of the sales team focused on our Twilio.org segment.
- Twilio's Presales Architects are responsible for delivering the Technical Win and best Product Fit to our customers.
- They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions.
- At Twilio, we're shaping the future of communications, all from the comfort of our homes.
- We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
- Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day.
- Your career at Twilio is in your hands.
Equal opportunity
- Twilio is proud to be an equal opportunity employer.
- equal opportunity employer.
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