Hayden AI

Technical Program Manager, Customer Programs

San Francisco HQ Office · Staff+

Sponsorship not specifiedDetected 62 days ago

Computer VisionProject ManagementProcess ImprovementProcurementLeadership

About the role

This is a hands-on execution role with direct customer exposure and real ownership over outcomes.

Deployment Program Management: Own the end-to-end program plan for multiple simultaneous customer deployments - tracking milestones, managing dependencies, coordinating across internal teams, and keeping delivery on schedule from contract handoff to field go-live.
Project Engineer Coordination: Act as program lead across a portfolio of active deployments, coordinating and unblocking Project Engineers embedded in each engagement.
Provide structure, escalation paths, and cross-deployment visibility that individual PEs can't maintain on their own.
Scope & Requirements Tracking: Partner with Growth and Operations to ensure customer commitments are clearly scoped before deployment begins, and track scope changes through delivery to protect both the customer relationship and engineering capacity.
Risk & Issue Management: Identify and escalate deployment risks before they become customer-facing misses. Maintain clear issue logs, owners, and resolution timelines across all active programs.
Process Improvement: Document what works and what doesn't across deployments. Contribute to the playbooks, templates, and checklists that make the next deployment faster and more predictable than the last.
In your first year, you will: own end-to-end delivery of multiple active customer deployments simultaneously

5+ years in Technical Program Management, Project Management, or a related delivery role

Organized, detail-oriented, and disciplined about tracking - nothing falls through the cracks
Preferred Qualifications
Experience with hardware deployment programs - physical products, field installation, or on-site commissioning
Background in government, municipal, or public sector delivery (procurement timelines, compliance constraints, stakeholder dynamics)
Familiarity with IoT, edge compute, computer vision, or fleet management systems
Experience working alongside or coordinating junior technical staff (field engineers, project engineers, or similar)
Comfort operating in an early-stage environment where playbooks are still being written

At Hayden AI, we are on a mission to harness the power of computer vision to transform the way transit systems and other government agencies address real-world challenges.
From bus lane and bus stop enforcement to transportation optimization technologies and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive toward a sustainable future.
Serve as the program-level point of contact for municipal customers post-sale - communicating status, managing expectations, surfacing risks early, and maintaining trust through the deployment lifecycle.
Customer Engagement: Serve as the program-level point of contact for municipal customers post-sale - communicating status, managing expectations, surfacing risks early, and maintaining trust through the deployment lifecycle.
Deployment Readiness: Drive pre-deployment readiness reviews - ensuring hardware, software, configuration, and field logistics are aligned before go-live commitments are made to customers.
and become the person customers and internal teams rely on to know where things stand and what happens next.
In your first year, you will: own end-to-end delivery of multiple active customer deployments simultaneously; establish a repeatable deployment program structure that Project Engineers can operate within; and become the person customers and internal teams rely on to know where things stand and what happens next.

This listing is sourced directly from Hayden AI's careers page and normalized into a canonical job model.