Uber Freight

Uber Freight

Lead Strategic Customer Success Partner (Onsite)

Charlotte, NC 28262, United States · Full-time

Sponsorship not specifiedDetected 5 days ago
SQLData VisualizationAccount ManagementForecastingBudgetingSAPSupply ChainLogisticsERPCustomer SuccessLeadershipMentoringTransportation Management

About the role

  • In this role, you will serve as the primary Uber Freight representative onsite, responsible for driving transportation network performance, strengthening executive-level relationships, and leading long-term account strategy.

Responsibilities

  • Lead executive-level discussions with supply chain and logistics leadership
  • Drive transportation network optimization, cost savings, and service improvement initiatives
  • Own and present performance reporting, KPIs, and supply chain analytics to customer stakeholders
  • Lead business reviews (QBRs/MBRs), strategic planning sessions, and operational deep dives
  • Support freight forecasting, budgeting, and scenario planning as needed
  • Act as an escalation point for complex operational issues and drive cross-functional resolution
  • Proven executive presence with ability to lead meetings and present data to VP-level and C-suite stakeholders

Requirements

  • 4+ years of client-facing experience in Strategic Account Management, Customer Success, or Management Consulting within B2B enterprise environments
  • Strong commercial acumen, including experience with renewals, account expansion, and RFP processes
  • This role sits within Uber Freight's Strategic Customer Success organization and requires strong autonomy, executive presence, and the ability to operate effectively in a fast-paced, embedded customer environment.

Nice to have

  • Background in logistics, supply chain management, or freight brokerage
  • Experience with Transportation Management Systems (TMS), ERP systems (SAP or Oracle), or supply chain visibility tools
  • Experience with analytics tools such as Tableau, Power BI, or SQL
  • MBA or supply chain certifications (APICS, CSCP, CTL, etc.)
  • About Uber Freight
  • Uber Freight helps companies move goods more reliably and efficiently.
  • We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions.
  • Learn more at www.uberfreight.com.

Compensation

  • Experience managing or supporting large, complex enterprise accounts (Fortune 500 or $10M+ annual spend portfolios)

Visa & Work Authorization

  • No immigration sponsorship or transfer available for this role.**
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This listing is sourced directly from Uber Freight's careers page and normalized into a canonical job model.