MSC
Export Customer Service Representative
Chicago, US
Sponsorship not specifiedDetected 7 days ago
Customer SupportCommunicationProblem Solving
About the role
- Provides comprehensive assistance to clients, addressing inquiries and concerns regarding their shipments while delivering exceptional customer service to ensure client satisfaction.
- Essential functions Communicates effectively with clients via phone and email to troubleshoot and solve problems while cultivating positive relationships.
- Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
Requirements
- Updates records for reports as required by management, contributing to informed decision-making.
- Presence required on‑site 5 days per week Performs other duties as assigned.
This listing is sourced directly from MSC's careers page and normalized into a canonical job model.