Crusoe
Cloud Support Engineer
Bellevue, WA - US · Full-time
Sponsorship not specified$125k-$145kDetected 5 days ago
Node.jsGitAWSGCPAzureCloud PlatformsKubernetesTerraformLinuxGrafanaSite Reliability EngineeringMachine LearningData AnalysisLLMsCustomer SuccessCustomer SupportZendeskResearchCommunicationCollaborationProblem SolvingMentoring
About the role
- Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power.
- This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future.
- You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges.
Responsibilities
- Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
- Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).
- Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
- Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).
Requirements
- Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
- Proficiency with Git for code management and collaboration.
- Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
- Proven ability to mentor, train, and onboard colleagues.
- Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
- Version Control: Proficiency with Git for code management and collaboration.
- Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
- Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
- Automation Skills: Experience with automation tools and scripting languages.
Nice to have
- 2-5 years of experience in a customer support role, ideally within cloud, storage, or networking environments.
- Customer Support Experience: 2-5 years of experience in a customer support role, ideally within cloud, storage, or networking environments.
Skills
- Excellent communication and customer service skills, including the ability to prioritize competing escalations.
- Experience with automation tools and scripting languages.
- Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
- Communication
- HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).
- Bonus Points:
- Cloud Expertise: Deep understanding of specific cloud platforms and services.
- Automation
- Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
- Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.
- Crusoe is on a mission to accelerate the abundance of energy and intelligence.
Compensation
- Compensation will be paid in the range of up to $125,000 - $145,000 + Bonus.
- Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
Benefits
- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off, paid holidays & leave of absence programs
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
Company info
- Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
- Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
- Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
- Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
Equal opportunity
- Crusoe is an Equal Opportunity Employer.
Visa & Work Authorization
- Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran st
This listing is sourced directly from Crusoe's careers page and normalized into a canonical job model.