Amplify

Amplify

Executive Director, Strategic Support & Special Projects

Remote - United States · Director

Sponsorship not specified$50k-$70kDetected 19 hours ago
Data VisualizationProject ManagementJiraSalesforcePerformance ManagementCustomer SuccessLeadershipCommunicationProblem SolvingMentoringPublic SpeakingAdaptability

About the role

  • About Amplify Amplify helps teachers bring delight and rigor to students every day.
  • Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents.
  • For more information, visit Amplify.com http://amplify.com.

Responsibilities

  • Lead Specialized Teams (~50%)
  • Cross-functional Partnership: Partner closely with cross-functional stakeholders, including Sales, Product, and Engineering, to align on strategy, elevate customer needs and concerns, inform market priorities, and shape sales strategy.
  • Maintain strong feedback loops across Sales, Product, and CX to ensure excellent synchronization.
  • Rapid Integration: Quickly build trust within internal teams and external stakeholders to ensure that "handoffs" feel like a continuation of the work and not a pause.
  • Quickly assess team strengths and areas of growth, understand current progress to key outcomes and success metrics, and implement structured processes that drive progress and accountability.
  • Complex Account Support and Enablement (~25%)
  • Customer Success: Directly support external partners when high-level leadership intervention is needed.
  • Work with members of the Customer Success & Development team to understand when external partners need leadership support, the type of support needed, and the urgency.
  • In all cases, provide coaching and support to CSD team members whose accounts have this need and plan and execute successful account transitions back to the account owner.
  • Drive positive relationships with account stakeholders at all levels, including school and district leadership, with a focus on growth and retention.

Requirements

  • Successful Team Leader: You're a proven leader who has managed teams of 10+, preferably through layers.
  • You have demonstrated the ability to coach people up and out of teams with respect and intentionality.
  • You can switch contexts five times before lunch without losing your focus or joy in the work.
  • Swiss Army Knife: You are as comfortable in a high-level board meeting as you are in the weeds of a project management tool or a school principal meeting.
  • Expert Communicator: Proven ability to speak the language of school district leaders, internal team members, and organizational leadership with equal fluency and authenticity.
  • You're a proven leader who has managed teams of 10+, preferably through layers.
  • Proven ability to speak the language of school district leaders, internal team members, and organizational leadership with equal fluency and authenticity.
  • You have proven experience in Customer Success or Professional Development roles.
  • You have previous experience substituting in for various roles and bringing adaptability to an organization and/or have experience successfully supporting a significant project/team during a leadership transition.

Nice to have

  • Past Roles Within or Supporting Customer Experience: You have proven experience in Customer Success or Professional Development roles.
  • National Operations: Experience working with and aligning geographically dispersed teams, understanding the nuances of customer success operations.
  • Tool Proficiency: Advanced proficiency with enterprise tools for strategic management, such as executive dashboards (e.g., Tableau, PowerBI) and planning software (e.g., Asana, Jira, Salesforce)
  • Experience with Amplify programs: You've helped implement an Amplify program before and/or would call yourself an expert in one of our Amplify programs.
  • Amplify is an Equal Opportunity Employer.
  • Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans.
  • If you are selected for employment, a background check will be required.
  • As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

Compensation

  • Strategy & Direction: In partnership with CX leadership and key stakeholders, set priorities, goals, and KPIs for the FDSS team, driving long-term and annual planning.
  • In partnership with CX leadership and key stakeholders, set priorities, goals, and KPIs for the FDSS team, driving long-term and annual planning.

Benefits

  • In this high-impact role, you will serve as the Head of Forward Deployed Services, owning the vision, strategy, and execution of this function.
  • Support the overall vision of this team over the next 3-5 years, including the evolution of roles and structures.
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This listing is sourced directly from Amplify's careers page and normalized into a canonical job model.