Benchling

Benchling

Leader, Account Management

San Francisco, CA · Senior

Sponsorship not specifiedDetected 15 days ago
Agentic AISalesforceCRMAccount ManagementNegotiationProcurementCustomer SuccessCommunicationCollaborationMentoringAdaptability

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

4 transfer filings in the last year, covering 4 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Benchling is seeking an Account Management Leader with a background in Life Sciences and enterprise SaaS.
  • This role is an exciting blend of team management and strategic leadership.
  • You have experience leading customer-facing, commercially-oriented teams in a high growth enterprise SaaS environment.

Responsibilities

  • Lead and Develop the AM Team
  • Manage, mentor, and grow a team of AMs, including hiring as needed.
  • Foster a collaborative, commercially-minded culture that drives measurable renewal and retention outcomes for the business.
  • Coach AMs on building strategic renewal plans and delivering renewal-focused business reviews that reinforce value, address risk, and secure executive buy-in ahead of contract end dates.
  • Drive Key Metrics and Program Success
  • Lead the team in achieving renewal, retention, and net revenue retention targets through strategic guidance and operational excellence.
  • Use data to identify at-risk accounts, renewal timing, and expansion signals across the customer portfolio, and develop account-specific plans to address them alongside the sales organization.
  • Collaborate with cross-functional teams (CS, Sales, finance, Legal, Deal Desk) to ensure alignment on renewal strategy, pricing, and deal structure.
  • Adapt and Optimize Processes
  • Partner with CX Operations to identify and eliminate sources of AM toil, leveraging AI tools, automation, and improved workflows so AMs can focus on high-value renewal and expansion conversations.

Requirements

  • Bachelor's degree in Life Sciences, Business, or a related field.
  • 5+ years of experience in Account Management, Renewals, Sales, or a related commercial function within SaaS.
  • 3+ years in a management role.
  • Strong understanding of Life Sciences R&D, process development, or related scientific domains.
  • Ability to travel up to 20% based on team and customer needs.
  • Requirements:
  • Proven ability to lead and develop a high-performing commercial team.
  • Excellent negotiation and communication skills, able to build relationships across technical, commercial, and executive stakeholders.
  • Self-motivated, adaptable, and thrives in a fast-paced, dynamic environment.
  • Experience leveraging a modern CS/Sales tech stack, including CRM (e.g., Salesforce), customer success platforms (e.g., Gainsight), data/analytics tools (e.g., Mode, Sigma), and AI-assisted productivity tools (e.g., Claude).
  • Demonstrated ability to lead teams through complex renewal negotiations, contraction mitigation, and expansion/upsell motions.

Nice to have

  • Experience working with or supporting the Benchling platform.

Skills

  • When a breakthrough is delayed, the world waits.
  • Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps.
  • AI has the potential to change this, compressing decades of R&D work into years.
  • But that only happens when clean, structured scientific data and AI are built into how science gets done.
  • Benchling is the AI platform for biotech R&D.

Benefits

  • Implement best practices for tracking renewal pipeline, standardizing risk and mitigation processes, and ensuring consistent, proactive coverage across the book.

Company info

  • We are rebuilding biotech for the AI era.
  • HOW WE WORK We offer a flexible hybrid work arrangement that prioritizes in-office collaboration.
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This listing is sourced directly from Benchling's careers page and normalized into a canonical job model.