encircleapp

encircleapp

VP, Customer Experience

Kitchener, Ontario, Canada · Vp

Sponsorship not specifiedDetected 13 hours ago
SnowflakeAgentic AIAccessibilityProduct ManagementProduct StrategySalesforceAccount ManagementForecastingOnboardingCompensationCustomer SuccessLeadershipCommunicationCollaboration

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odds of building a lasting career here

16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.

Lottery odds assume a STEM candidate.

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About the role

  • We're a remote-first company with a collaboration hub in downtown Kitchener, and we're growing. 📋 About the Role Encircle's brand is built on the client experience.
  • This is a leader who combines operational discipline with genuine customer empathy.

Responsibilities

  • You'll lead through three managers and their teams:
  • Your job is to build the operating system that connects them:
  • Own the customer outcomes
  • Own retention and expansion revenue across the customer base:

Nice to have

  • Experience leading a post-sale organization through a significant product expansion or market shift
  • Experience scaling through a high-growth phase, including executive-level reporting on retention metrics
  • Experience with revenue operations tooling and forecasting discipline
  • 🤝 Why Encircle?
  • We VALUE our people:
  • 💪 Well-being: we care about the full human, inside and outside of work
  • We encourage all qualified candidates to apply and will work with applicants to accommodate accessibility needs throughout the hiring process.
  • Applications that misrepresent skills or experience will be disqualified.

Compensation

  • Partner with Finance and HR on compensation design and capacity planning for your teams

Company info

  • Own what "activated" means for every
  • Partner with Revenue Operations on always-on reporting, so team and individual performance against benchmarks is visible to your teams, to leadership and to the wider business at all times
  • Embed training and Learning Hub resources into the product and into onboarding milestones, at the moment of need
  • Lead AI adoption across the Customer Experience organization, building AI agents and AI-assisted workflows into onboarding, account management and support operations
  • Use AI to synthesize qualitative customer feedback and usage patterns into insights that guide product and go-to-market decisions
  • Treat self-serve activation and support deflection as first-class metrics, and grow coverage without growing headcount proportionally
  • Lead, develop and grow the three managers and their teams, building a high-performance culture anchored to the client experience Encircle is known for
  • Build and maintain executive relationships with our most strategic accounts, acting as escalation point and trusted advisor
  • Partner with Sales on clean handoffs, expansion opportunities and account strategy for key and at-risk accounts
  • Partner with Product to close the loop between customer insight and roadmap, so the voice of the customer is heard and prioritized
  • Partner with Finance and HR on compensation design and capacity planning for your teams
  • Gross revenue retention (GRR)
  • Net revenue retention (NRR)
  • Expansion revenue and the pipeline that feeds it
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This listing is sourced directly from encircleapp's careers page and normalized into a canonical job model.