Airbyte

Airbyte

Technical Support Engineer

Canada · Mid

Sponsorship not specified$89k-$105kDetected 7 days ago
PythonJavaKotlinSQLAWSGCPAzureCloud PlatformsDockerKubernetesCI/CDDevOpsGraphQLRESTOAuthOpenAPIData EngineeringProcess ImprovementCustomer SuccessCustomer SupportPostmanAPI TestingResearchCommunication

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odds of building a lasting career here

47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

4 transfer filings in the last year, covering 4 workers. Median labor-condition decision: 16 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Do you get excited when a gnarly API issue finally clicks into place?
  • Do you love being the person customers can count on when things get complicated?
  • You won't just be closing tickets, you'll be influencing how our product evolves by championing the customer voice with our engineering and product teams every day.

Responsibilities

  • Customer Support & Troubleshooting
  • Dig into complex issues across APIs, connectors, data pipelines, and SaaS integrations, not just finding workarounds but partnering with Engineering to get to the root cause and drive real fixes.
  • Document and reproduce customer-reported bugs with enough detail that the right people can act on them quickly.
  • Partner with the Engineering teams to relay platform-specific feedback, connector gaps, and SDK usability issues before they become bigger problems.
  • Create and maintain internal and external knowledge base articles, troubleshooting guides, and API documentation to support scalability.
  • Document research and troubleshooting processes to aid in faster ticket resolution and team knowledge-sharing.
  • Identify opportunities for automation and process improvements with AI that reduce support load and improve the customer experience.
  • Spearhead initiatives to fill organizational or support gaps and take ownership of unique projects.
  • 3+ years in technical support, data engineering, DevOps, QA, or a similar role supporting developers or technical users.

Requirements

  • Hands-on experience with RESTful APIs and GraphQL, including OAuth, pagination, webhooks, rate limiting, and error handling.
  • Proficiency with API testing tools like Postman or cURL.

Nice to have

  • Familiarity with Python, Java, or Kotlin and experience with CI/CD pipelines and GitHub.
  • Experience with container orchestration tools like Kubernetes or Docker and multi-tenant architectures.
  • Background supporting developer-facing or embedded/platform products in a B2B SaaS context.
  • Familiarity with OpenAPI specs, YAML configuration, and Jinja expressions.
  • Experience with SQL and working knowledge of databases, including CDC setups.
  • If you find this role exciting, we encourage you to apply even if you think you don't meet all of the requirements!
  • Unsolicited resumes will not be considered.

Compensation

  • Flexible PTO with a culture that encourages at least 25 days off annually, and public holidays in line with provincial employment standards

Company info

  • Airbyte is the data and action layer for AI agents.
  • We give agents fast, accurate, authenticated access to business data across hundreds of sources, so they can discover the entities that matter, reason over real-time context, and take action in the systems they read from, not just observe them.
  • We started as the open-source standard for data movement and proved the economics of data integration at scale: hundreds of connectors, thousands of companies, and, since 2020, have raised $181M from leading investors including Benchmark, Accel, Altimeter, Coatue, and Y Combinator.
  • As our CEO Michel Tricot puts it, "the last ten years were all about structured data.
  • The future is all about context." We're now building that context infrastructure for production-grade agents on the same open foundation, as agents become the primary consumers of enterprise data.
  • Our mission is unchanged:
  • make data available and actionable to everyone, everywhere.
  • That everyone now includes AI agents.
  • Be the person customers can count on, responding via email, ticketing systems, and the occasional video call with the kind of clarity and care that turns frustrated users into loyal ones.
  • Support embedded platform customers through onboarding and troubleshooting, including OAuth flows, widget tokens, scoped API tokens, and connector configuration.
  • Get hands-on with customers who are building and debugging integrations, helping them navigate the Airbyte API and third-party APIs with confidence, from authentication and pagination to rate limiting, error handling, and webhooks.
  • Test and validate API endpoints, review request/response payloads, and guide customers through integration best practices.
  • Support customers with the Embedded API and Airbyte MCP, covering source creation, connector template management, and widget token authentication.

Visa & Work Authorization

  • Professional development budget, conference sponsorship, and book reimbursement
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This listing is sourced directly from Airbyte's careers page and normalized into a canonical job model.