Doordashusa

Advanced Specialist, MXO Merchant Sentiment

Tempe, AZ

Sponsorship not specifiedDetected 5 days ago

LogisticsCommunicationCollaborationProblem SolvingAdaptability

About the role

This role serves as a trusted point of contact for complex or sensitive issues that meaningfully impact merchant sentiment.
You'll take a thoughtful, human-centered approach to each interaction-owning concerns from start to finish, partnering across teams when needed, and helping merchants feel confident in their partnership with DoorDash.
You'll bring curiosity, empathy, and sound judgment to situations that may not always have a clear process.

Build trust through clear communication, anticipation of needs, and dependable follow-through.
Balance timely support with accurate, empathetic, high-quality problem-solving.
Maintain professionalism and discretion when navigating sensitive or high-impact situations.
Partner closely with Sales, Account Owners, Operations, and other teams to provide coordinated, seamless support.
We set the standard for a world-class experience by delivering clarity, consistent quality, and support that merchants can trust at every step.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.

Stay adaptable as tools, processes, and metrics evolve, and engage fully in onboarding and ongoing training.
Participate in pilots for new workflows or technologies and offer constructive feedback.

Merchant Experience Operations (MXO) shapes the day-to-day experience for every restaurant and new vertical partner.
We guide merchants from onboarding through their ongoing operations, making it simple to join, run, and succeed on DoorDash.
Our team removes friction, resolves issues with speed and precision, and equips merchants with tools that help them operate with confidence.
We're looking for a Merchant Sentiment Specialist (MSS) to support DoorDash's highest-value merchant partners through personalized, relationship-driven service.

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.
Whether blatant or hidden, barriers to success have no place at DoorDash.
We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.

This listing is sourced directly from Doordashusa's careers page and normalized into a canonical job model.