Industrial Electric Manufacturing

Industrial Electric Manufacturing

Field Service Site Operations Representative

Mississippi

Sponsorship not specified$40k-$46kDetected 13 days ago
Customer SupportLeadershipCommunicationCollaborationProblem SolvingAdaptabilityConstruction Management

About the role

  • IEM is dedicated to delivering world-class solutions for complex power needs.
  • After 75 years, we continue to push the boundaries of what's possible.
  • Whether you're an experienced professional or just starting out, you'll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world's most dynamic markets.

Responsibilities

  • The role may provide day-to-day coordination support to field technicians and assist Field Service leadership in monitoring jobsite staffing needs, work progress, and operational priorities.
  • The position requires close collaboration with Field Service Leads, Field Operations Managers, technicians, project stakeholders,
  • Support Field Service Leads and Field Operations leadership in coordinating day-to day site operations to promote efficient execution of commissioning, startup, and related field service activities.
  • Monitor project milestones, deliverables, and open items to help keep jobs on schedule and support timely completion of work.
  • Assist with tracking site progress, punch list items, outstanding action items, and project closeout needs, and follow up with appropriate parties to support resolution.
  • Support coordination of supplies, tools, equipment, parts, and materials needed for site activities to reduce downtime and maintain workforce productivity.
  • Participate in project, commissioning, or site coordination meetings as needed and document relevant updates, action items, and follow-up needs.
  • Help monitor technician deployment and communicate when additional support is needed or when available labor can be reallocated based on project demands.
  • Maintain regular communication with Field Service leadership regarding site conditions, technician utilization, schedule concerns, customer needs, and project support requirements.
  • Provide administrative and operational support related to site readiness, scheduling coordination, documentation tracking, and overall project execution.

Requirements

  • Must be able to lift up to a minimum of 25 lbs.
  • Occasional travel (up to 50%) may be required to IEM
  • Must be able to interpret, analyze, prioritize, and manage multiple
  • Lifting: Must be able to lift up to a minimum of 25 lbs.
  • Travel: Occasional travel (up to 50%) may be required to IEM
  • Mental Demands: Must be able to interpret, analyze, prioritize, and manage multiple
  • Ensure required jobsite documentation, reports, correspondence, and records are completed accurately, submitted timely, and maintained in an organized manner.

Nice to have

  • High school diploma or GED equivalent required.
  • Associate degree or two-year technical degree in Construction Management, Engineering, or a related field preferred
  • Experience working directly in active jobsite environments and maintaining a high level of customer service, professionalism, and responsiveness in client-facing interactions preferred.
  • Strong verbal and written communication skills, sound problem-solving ability, and the ability to manage competing priorities in a fast-paced operational environment required.

Compensation

  • A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Benefits

  • Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.
  • A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
  • Vision: Long periods of close work on a computer screen.

Company info

  • Promote a professional and customer-focused presence at jobsites by maintaining effective communication with customers, contractors, vendors, and internal stakeholders.
  • Communication- Communicates clearly and professionally with employees, leadership, customers, contractors, and other stakeholders. Provides timely updates and escalates concerns appropriately.
  • Customer Focus- Maintains a responsive, professional, and service-oriented approach in interactions with internal and external customers.
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