Mainsail Lodging & Development
General Manager – Trilith Guesthouse, A Marriott Tribute Portfolio Hotel
Fayetteville, GA
Sponsorship not specifiedDetected 5 days ago
Financial AnalysisForecastingBudgetingCustomer SupportLeadershipCommunicationCollaborationMentoringPublic SpeakingMicrosoft OfficeFinancial Reporting
About the role
- As the leader of one of the most unique boutique hotels in the Marriott system, the General Manager champions a culture rooted in storytelling, creativity, personalized service, and authentic guest connections.
- The General Manager is accountable for maximizing profitability, driving market share, protecting the owner's investment, and ensuring the hotel consistently exceeds guest expectations and brand standards.
- A critical component of this position is fostering a strong partnership with hotel ownership through proactive communication, transparency, responsiveness, and accountability.
Responsibilities
- Deliver exceptional guest experiences that reflect Marriott and Tribute Portfolio standards.
- Build a strong leadership culture based on honesty, transparency, collaboration, and mutual respect.
- Drive revenue growth, profitability, and market share while maximizing owner returns.
- Lead all operational, financial, and strategic functions of the hotel.
- Lead capital projects, renovations, and property improvement initiatives.
- Manage guest concerns and oversee service recovery efforts.
- Drive profitability while maintaining exceptional guest satisfaction.
- Develop cost-control initiatives and operational efficiencies.
- Building a culture of accountability and recognition.
- Developing future leaders within Mainsail and Marriott.
Compensation
- Develop, present, and achieve annual operating, marketing, sales, and capital budgets.
Company info
- Marriott International brand standards.
- Tribute Portfolio brand values.
- Mainsail Lodging & Development's Core Values.
- The creative spirit of the Town at Trilith and Trilith Studios.
- Revenue generation and market share growth.
- Profitability and expense management.
- Labor productivity and workforce optimization.
- Guest satisfaction and loyalty metrics.
- Marriott GuestVoice and brand performance scores.
- Associate engagement survey results.
- Competitive set analysis and market trends.
- Food and Beverage performance.
- Capital planning and asset preservation.
- Forecasting accuracy and business planning.
- Bachelor's degree required; advanced degree preferred.
- Prior General Manager experience is strongly preferred.
- Minimum of ten years of progressive hospitality leadership experience, with significant exposure to Rooms and Food & Beverage operations.
- Experience leading a luxury, lifestyle, boutique, or independent hotel preferred.
- Marriott brand experience is strongly preferred.
- Experience working directly with ownership groups, investors, and asset managers.
- Proven success managing complex Food & Beverage operations.
- Strong customer service and relationship-building skills.
- Excellent written and verbal communication skills.
- Strong presentation and public speaking abilities.
- Advanced understanding of hotel financial management, forecasting, budgeting, and balance sheet analysis.
- Proficiency with Microsoft Office Suite and hospitality management systems.
- Demonstrated ability to lead through influence, collaboration, accountability, and innovation.
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