AlphaSense
Customer Advocacy Marketing Manager
Remote - United States · Senior
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About the role
- The ideal candidate can set a proof-point content roadmap and prioritize it against business impact, not just execute a queue - while also running a high-volume content operation end-to-end, from sourcing through legal and customer approval.
Responsibilities
- Own the scaled creation and end-to-end delivery of customer content - quotes, testimonials, and case studies - from sourcing through legal and customer approval.
- Own the creation and promotion of customer spotlights.
- Manage updates to existing case studies and customer stories as messaging and strategy evolve.
- Own the customer reference database and the review-generation program across platforms including G2, Gartner Peer Insights, and TrustRadius.
- Own vendor relationships and budget for review platforms, including contract renewals and spend decisions.
- Own the end-to-end process for customer logo usage, ensuring adherence to contract terms and legal/brand compliance.
- AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance.
- With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly.
Requirements
- 5+ years of experience in customer marketing, content marketing, or marketing operations, with demonstrated ownership of both strategy and execution.
- Proven track record of setting a content roadmap and prioritizing initiatives against business impact, not just delivering against an intake queue.
- Proven track record of owning content projects end-to-end, including legal/compliance coordination.
Nice to have
- Experience owning vendor relationships and budget, ideally for review-generation or reference platforms.
- Experience with CRM systems (e.g., Salesforce) and content intelligence tools (e.g., Peerbound, Gong) preferred.
Skills
- Strong written communication skills and an eye for turning customer insight into compelling assets.
- Use tools like Peerbound to transform customer insights from Gong calls into approved, actionable content at scale.
Compensation
- Define the annual case study and proof-point content roadmap in partnership with Product Marketing, aligned to revenue and pipeline priorities.
Visa & Work Authorization
- This role partners closely with our Senior Manager who owns high-touch programs like our CAB, Executive Sponsorship, RKO, and customer community.
This listing is sourced directly from AlphaSense's careers page and normalized into a canonical job model.