Unisys
Customer Service Desk Agent - (Mortgage Support)
USA Remote
Sponsorship not specifiedDetected 20 days ago
ExpressCRMOutbound SalesCustomer SupportProblem Solving
About the role
- Problem Solving: They diagnose issues, answer product or service questions, and provide solutions in real time.
- Adhering to Scripts: Following standardized scripts to ensure consistency, while also tailoring responses as needed.
- Resolving Complaints: Listening to customer issues and working towards a satisfactory resolution.
Responsibilities
- Able to perform all job responsibilities listed as well
- Agents may schedule callbacks, send follow-up emails, or escalate issues to higher-level support when necessary.
Requirements
- Must be able to muti task.
- High School Diploma or GED required
- May require technical certification or Associate Degree
- Customer Service Experience with Technical Background
- Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Nice to have
- Call Center Experience a Plus
Company info
- Promptly handling incoming calls and providing assistance to customers.
- Proactively reaching out to potential customers, setting appointments, or following up on leads.
- Ensuring customers receive correct details about products, services, and policies.
- Agents manage incoming calls by greeting customers and directing them to the appropriate departments using advanced call routing systems.
- Beyond mere call handling, agents build rapport with customers, ensuring a personalized experience that enhances satisfaction.
Equal opportunity
- 888-560-1782 (Prompt 4).
- US job seekers can find more information about Unisys' EEO commitment here.
Visa & Work Authorization
- export control regulations, applicant should be eligible for any required authorizations from the U
This listing is sourced directly from Unisys's careers page and normalized into a canonical job model.