Lumosfiber

Service Operations Specialist

Fuquay-Varina, North Carolina

Sponsorship not specifiedDetected 5 days ago

VoIPCommunicationCollaborationMicrosoft OfficeFiber Optics

About the role

In this role, you'll be responsible for installing, testing, and maintaining services and equipment in homes and businesses.
Technicians set up fiber facilities, including Multi-Ports, and remove company-owned ONTs as needed.
You will handle provisioning, testing, maintenance, and troubleshooting of GPON/PON, routers, switches, DSL equipment, and more.

We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities.
And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.
Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.
Employee Assistance Program (EAP) with access to professional support for life's challenges.

Applicants must be at least eighteen (18) years of age at the time of application.
Ability to climb utility poles (where applicable) and work at heights.
Utilize handle extension and stepladders as required.
Ability to work in attics, crawl spaces, and confined areas.
Applicant Eligibility Notice: Applicants must be at least eighteen (18) years of age at the time of application.

Competitive compensation packages, including bonus options for eligible positions.

Comprehensive health, dental, and vision coverage.
Competitive compensation packages, including bonus options for eligible positions.
Paid Time Off & Paid Holidays.
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
100% employer-paid life and disability insurance.
Wellness program offering education and cash incentives for gym attendance and nutrition programs.

Performs preventive maintenance on equipment at RSB CO, Remote, DLC, and COLO sites.
Conducts advanced OTDR traces & fiber characterization.
Installs and troubleshoots basic voice, data, video services, & CPE (Residential Gateways, Routers, etc.).
Manages data entry tasks, including updating trouble tickets, orders, timesheets, etc.
Serves as a SME in operating, maintaining, troubleshooting, and repairing RSB CO, Remote, DLC, and COLO equipment.
Supports RSB engineering projects, including the installation of GPON cards, turning up new Access Gear & Splitters, upgrading ONTs, and working on equipment upgrades.
Assists Network Operations on troubleshooting, isolating, and resolving operational & hardware issues related to RSB CO, Remote, DLC, and COLO equipment.
Strong verbal and written communication skills.
Experience interacting directly with customers to troubleshoot.
Safe driving record.
Experience using MS Office Suite.
Proficient in network cabling, basic electrical systems, basic telephony, and grounding/bonding (ANSI/EIA/TIA-607).
Experience maintaining power equipment, including rectifiers, batteries, and generators.
Ability to read & understand cross-connects for fiber LCC cabinets & splitters.

We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

This listing is sourced directly from Lumosfiber's careers page and normalized into a canonical job model.