FourKites

FourKites

Implementation Manager

Chicago, IL or Remote, USA

Sponsorship not specified$20k-$25kDetected 27 days ago
Product ManagementProduct StrategyProject ManagementExcelSupply ChainLogisticsHRISCustomer SuccessCommunication

About the role

  • The Global Implementation team is a smart, driven, and highly collaborative group that thrives at the intersection of technology, operations, and customer impact.
  • We take pride in solving complex, real-world problems together-supporting one another across time zones, sharing learnings openly, and celebrating wins big and small.

Responsibilities

  • You will deeply understand both FourKites' capabilities and each customer's unique business challenges, including the operational issues being resolved through implementation, to serve as both a product expert and strategic partner through the change process
  • You will oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones
  • You will develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early
  • You will partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond
  • You will analyze the strengths and opportunities of our implementation approach, both at individual customer and program levels, to drive continuous enhancement of how we serve our enterprise clients
  • You will maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long-term success
  • you'll be trusted to own outcomes, influence decisions, and grow your craft while working alongside empathetic teammates who genuinely care about customer success and each other.
  • We're always listening for new ways to support everyone in and out of the office.
  • This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain.
  • Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

Requirements

  • You have 4+ years of experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion
  • You have proven ability to present to and influence C-suite executives and technical architects, adapting your communication style to diverse organizational cultures
  • You have the analytical capability to break down complex business processes and identify optimization opportunities while adapting successfully to dynamic environments with shifting priorities
  • You have a track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail
  • You can translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation that serves as a blueprint for success

Compensation

  • The expected annual base salary range for this role is $80,000 - $120,000.
  • Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs.
  • In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program.

Benefits

  • FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe.
  • To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays.
  • Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others.
  • Benefits include:
  • Medical, Dental & Vision benefits starting on first day of employment
  • 401k Retirement savings with employer match
  • Bonus and incentive compensation as well as employee stock option program
  • Employer paid life insurance and short term disability insurance
  • Generous PTO, global recharge days, and volunteer days
  • Paid parental leave for all parents
  • Family planning and inclusive wellbeing resources
  • Technology reimbursement

Company info

  • This team is empowering by design: you'll be trusted to own outcomes, influence decisions, and grow your craft while working alongside empathetic teammates who genuinely care about customer success and each other.
  • Who you are:
  • You're genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success
  • You excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments
  • You have proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences
  • You have strong SaaS implementation expertise (supply chain, logistics, or transportation experience is a strong bonus)
  • You're committed to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness

Equal opportunity

  • equal opportunity employer.
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This listing is sourced directly from FourKites's careers page and normalized into a canonical job model.