Synnex
Customer Serv Rep II - Représentant(e) du service à la clientèle II
Mississauga, Ontario, Canada · Mid
Sponsorship not specified$43k-$60kDetected 21 days ago
Customer SupportLeadershipCommunication
About the role
- This role is primarily focused on email case management, SLA compliance, and accurate RMA processing while ensuring a consistent, professional customer experience and strong operational compliance.
- If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
Responsibilities
- Manage high‑volume email casework, handling approximately 1,800 customer emails per month (~70 per day) across shared inboxes
- Deliver timely, accurate, and professional customer responses to meet or exceed SLA requirements
- Proven ability to manage high‑volume workloads with speed and accuracy
- The Customer Service Rep II delivers high‑quality B2B customer support in a fast‑paced, high‑volume environment.
Requirements
- 5-7 years of experience in a B2B customer service, customer care, or related support role
- Hands‑on experience with email case management systems, SLA‑driven environments, and RMA/order processing
- Ability to work independently while collaborating effectively in a team environment
Compensation
- $43k-$60k CAD Annual
Benefits
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed.
- Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
- Provide coverage support during peak volumes, team absences, and overflow situations
Company info
- Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing.
- These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
- What's In It For You?
- What We're Looking For:
- You may be exactly the person we're looking for!
This listing is sourced directly from Synnex's careers page and normalized into a canonical job model.