Lucas Horsfall
Desktop Support Technician
Pasadena, CA
Sponsorship not specified$65k-$85kDetected 2 days ago
AzureComputer VisionAccountingRecruitingCustomer SupportLeadershipMicrosoft OfficeSharePointCompTIA
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Lottery odds (Level I)39
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About the role
- At Lucas Horsfall, a Desktop Support Technician delivers hands-on technical support across our growing offices.
- You will own day-to-day endpoint support, workstation setups, ticket escalation, and user account administration, and partner with Ascend Partner Services platform engineers on infrastructure, cloud, and security initiatives.This role will be performed onsite in our Pasadena, CA office location.
Responsibilities
- End-user support: Resolve Tier 1-2 tickets for hardware, software, printing, and connectivity issues through our ITSM platform, escalating complex issues to senior and Ascend platform engineers with clear documentation.
- maintain asset inventory across offices.
- Virtual desktop: Support user sessions in our Azure Virtual Desktop environment, managed by Azure Active Directory, including profile, performance, and application-access troubleshooting.
- support Outlook, Teams, SharePoint, and OneDrive.
- Onboarding: Handle new-hire onboarding and offboarding end to end: account provisioning, equipment setup, and first-day support.
- Tax applications: Provide application support for tax and accounting software, including, but not limited to CCH Axcess and Caseware Cloud/DAS, with heightened responsiveness during busy season.
- Documentation: Build and maintain knowledge-based articles and standard operating procedures
- Clear, patient communicator who delivers white-glove service to partners and staff at all levels.
Requirements
- associate or bachelor's degree in a technical field, or equivalent hands-on experience.
- Experience with a ticketing system and a disciplined approach to documentation and follow-through.
- Ability to travel between offices
- 2-5 years of IT support, help desk, or desktop support experience (internships count); associate or bachelor's degree in a technical field, or equivalent hands-on experience.
Nice to have
- Exposure to Azure Virtual Desktop, Intune, Entra ID, or Nerdio.
- CompTIA A+ / Network+, Microsoft (MS-102, AZ-104), or similar certifications.
- Prior experience supporting a CPA, legal, or professional-services environment.
- Excellent Voluntary Insurance Options
- Commitment to Professional Development
- Meaningful work that makes a difference in our clients' lives
- Basic contact information
- Resume/CV and optional cover letter upload
Compensation
- As a firm, we offer great benefits, a competitive salary and tuition reimbursement for advanced education.
Benefits
- As a firm, we offer great benefits, a competitive salary and tuition reimbursement for advanced education.
- Join our team and enjoy a comprehensive benefits package that supports well-being, health, and ongoing professional growth:
- Discretionary Bonus
- Actual compensation may vary based on various factors, including experience, education, and/or skill level.
Company info
- About Ascend
- Backed by private equity from people-focused Alpine Investors, Ascend is building a dynamic platform for regional accounting firms that enables them to stay independent while accessing the resources of a Top 25 firm to help them grow. Ascend provides access to growth capital, robust talent acquisition and training, leading quality management resources, best-of-breed technology, AI tools, an offshore captive, shared back-office services, a catalytic leadership system, and modernized equity incentives so that firms can surmount today's industry challenges to reach their full potential. For more information, visit www.ascendtogether.com.
- About Lucas Horsfall
- Have you dreamt about a career in public accounting with work-life balance? Enjoying the diversity of clients and the challenging work public accounting offers with the added benefits of professional growth and opportunity for advancement? Have you experienced a culture that is fun and diverse offering an authentic family feel with people that truly care about you and your professional development? Lucas Horsfall is that CPA firm. Celebrating our 68th year anniversary in 2025, we attribute our exceptional growth and low turnover to our appreciation of our people and clients.
- Backed by private equity from people-focused Alpine Investors, Ascend is building a dynamic platform for regional accounting firms that enables them to stay independent while accessing the resources of a Top 25 firm to help them grow.
- Ascend provides access to growth capital, robust talent acquisition and training, leading quality management resources, best-of-breed technology, AI tools, an offshore captive, shared back-office services, a catalytic leadership system, and modernized equity incentives so that firms can surmount today's industry challenges to reach their full potential.
- For more information, visit www.ascendtogether.com.
- Have you dreamt about a career in public accounting with work-life balance?
- Enjoying the diversity of clients and the challenging work public accounting offers with the added benefits of professional growth and opportunity for advancement?
- Have you experienced a culture that is fun and diverse offering an authentic family feel with people that truly care about you and your professional development?
- Lucas Horsfall is that CPA firm.
- Celebrating our 68th year anniversary in 2025, we attribute our exceptional growth and low turnover to our appreciation of our people and clients.
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