FreedomCare
Manager of Operations (Detroit, MI / Hybrid)
Detroit, MI · Full-time
Sponsorship not specifiedDetected 5 days ago
Leadership
About the role
- The Operations Manager is responsible for overseeing Michigan operations across assigned service lines, including Home Help agency provider operations and HIDE SNP / MI Coordinated Health-related operational workflows, as applicable.
Responsibilities
- Own It (Drive and ownership)
- T he Operations Manager will manage operations toward growth, service quality, caregiver and client experience, compliance performance, audit readiness, timely issue resolution, and profitability.
- The role monitors operational data, identifies risk trends, and implements process improvements to support safe, compliant, and scalable Michigan service delivery.
- Hire, train, manage, and develop Michigan operations staff, while coordinating cross-functionally with clinical, compliance, technology, product, enrollment, billing, payroll, HR, and internal support teams.
- Partner with technology and product teams to improve referral management, Time and Task tracking, CHAMPS / onboarding tracking, documentation review, EVV / timekeeping, compliance reporting, and operational dashboards.
- Create and enforce processes and policies that simplify work, incorporate feedback, improve quality of care, and support a positive culture aligned with FreedomCare core values.
Nice to have
- Experience in a leadership role
- Passion for improving home care and for leveraging technology to improve lives
- Ability to utilize technology to advance company initiatives
- Energized by ambitious goals and working in a fast-paced environment
- Must be comfortable rolling up their sleeves, being hands-on, and doing whatever is necessary to support
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This listing is sourced directly from FreedomCare's careers page and normalized into a canonical job model.