University of Wisconsin - Milwaukee
Manager, Campus ID System
University of Wisconsin Milwaukee · Part-time
Sponsorship not specified$65k-$75kDetected 16 days ago
StatisticsCybersecurityAuditingProcess ImprovementHRISCustomer SupportLeadershipCommunicationCollaborationProblem Solving
About the role
- The role ensures reliable day-to-day operations of the Panther Card Office (PCO), including ID issuance, dining plans, and PantherCash, while also serving as the enterprise system owner for modern digital identity platforms.
- The position balances hands-on operational management, financial accountability, and staff supervision with long-term system ownership, integration leadership, and digital transformation strategy.
- UWM's dining options reflect a commitment to providing sustenance as well as a wide variety of choices.
Responsibilities
- Manage contracts, service levels, and vendor performance
- Maintain database integrity across ID systems and connected platforms
- Maintain consistent, high-quality customer service standards for students, faculty, and staff
- Manage the administration of dining plans and stored-value accounts
- Coordinate with Housing and campus partners to apply and manage plans
- Oversee GET Funds and PantherCash systems, including transaction support and issue resolution
- Manage off-campus merchant programs and relationships
- Develop and maintain policies and procedures for account administration
- Collaborate with IT, Student Affairs, Finance, Housing, and other stakeholders to lead transition from physical ID cards to digital identity and mobile credential solutions
- Evaluate and implement emerging technologies to improve service delivery
Requirements
- Experience managing enterprise or institutional systems
- Experience in customer-facing operations and financial processes
- Strong interpersonal skills and ability to communicate technical information to a non-technical audience
- Applicants must complete all required fields and attach all required documents prior to submitting the online application.
- Applications missing any of the required documents listed prior to the application deadline will be marked as incomplete and may not be considered.
- Required Qualifications:
Nice to have
- Supervisory experience
- Experience in a college or university identification card office
- Bachelor's degree in Information Systems, Business, Technology, or related field (or associate's with equivalent experience)
- Needed Knowledge, Skills & Abilities:
- Technical Competencies
Skills
- Enterprise application/system administration
- Identity and Access Management (IAM) concepts
- Systems integration across multiple platforms
- Mobile credentials and digital wallet technologies
- Data security, privacy, and access governance
- Troubleshooting and vendor coordination
- Staff supervision and team leadership
- Financial reconciliation and operational accountability
- Process improvement and workflow management
- Risk assessment and problem solving
- Ability to balance daily operations with strategic initiatives
- Strong interpersonal and customer service skills
Compensation
- $65,000 - $75,000 (Final salary offer will be determined based on qualifications and experience)
Benefits
- Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability.
- If you need assistance or accommodation in applying because of a disability, please contact uwm-jobs@uwm.edu or 414-229-4463.
- This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.
Apply directly at University of Wisconsin - Milwaukee →Create a free account for alerts like thisView University of Wisconsin - Milwaukee immigration profile
This listing is sourced directly from University of Wisconsin - Milwaukee's careers page and normalized into a canonical job model.