Pure Storage

Sr. Manager, Customer Success - Data Management

Santa Clara, California · Senior

Sponsorship not specified$168k-$252kDetected 11 days ago

AccessibilityProduct StrategyCRMAccount ManagementCustomer SuccessLeadershipCommunication

About the role

Manager of Customer Success is responsible for driving customer value realization, retention, renewals, and growth across the customer lifecycle.

Lead and develop the Customer Success team, establishing a customer-centric culture focused on business outcomes.
Build trusted relationships with executive and technical stakeholders within strategic accounts.
Develop and execute customer success strategies that drive measurable business value and long-term customer satisfaction.
Partner with Account Executives to identify expansion opportunities and support account growth initiatives.
Drive executive business reviews, success planning, and customer advocacy programs.
Identify customer risks and implement proactive mitigation plans to improve retention and customer outcomes.
We give you the space and support to grow along with us and to contribute to something meaningful.
We build each other up and set aside ego for the greater good.

Bachelor's degree in Business, Computer Science, Engineering, or a related field, or equivalent practical experience.
10+ years of experience in Customer Success, Professional Services, Technical Account Management, or related customer-facing leadership roles.
5+ years of experience leading and developing high-performing customer-facing teams.
Proven track record of driving customer retention, renewal performance, and expansion growth in enterprise software environments.
Experience working with enterprise SaaS, cybersecurity, data management, governance, privacy, compliance, or cloud technology solutions.
Strong understanding of enterprise software deployments, customer adoption frameworks, and value realization methodologies.
Ability to engage credibly with both executive and technical audiences on complex technology initiatives.
General Experience
Technology & Industry Experience
Leadership
Strong executive presence and customer relationship management skills.
Demonstrated ability to influence cross-functional teams and drive alignment across Sales, Product, Engineering, and Support organizations.
Excellent communication, analytical, and strategic planning capabilities
Success Measures

Own customer retention, adoption, customer health, and renewal readiness across the installed customer base.

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry.
Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work-work that changes the world-is what the tech industry was founded on.
So, if you're ready to seize the endless opportunities and leave your mark, come join us.
We're forging a future where everyone finds their rightful place and where every voice matters.
Where uniqueness isn't just accepted but embraced.
That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.

This listing is sourced directly from Pure Storage's careers page and normalized into a canonical job model.