Ovationcxm

Restaurant Support Technician

Boston, MA · Part-time

Sponsorship not specifiedDetected 26 days ago

CRMCustomer SupportCommunication

About the role

This is an ongoing part-time contract opportunity supporting locally owned restaurants.
This role requires physical presence at client locations throughout the Boston metro area, flexibility for occasional evening work, and a calm, professional demeanor under pressure.

As a Restaurant Support Technician, you will be the go-to resource for restaurant operators when technology is not working as it should.
From troubleshooting network outages during a dinner rush to running cable before a restaurant opens its doors, you will handle a wide variety of support scenarios in fast-paced, real-world environments.

You are comfortable walking into a busy kitchen or a cramped server closet and getting the job done without hand-holding.
OvationCXM processes payment within 10 business days of job completion and required deliverable submission.

Install, configure, and troubleshoot network infrastructure including routers, switches, and wireless access points in restaurant environments.
Demonstrated experience with computer networking, including subnets, VLANs, DHCP, routing, and wireless configuration.
Hands-on experience and personal tools for performing low voltage cabling work.
Availability for occasional evening and off-hours work as needed.
Exceptional attention to detail in cabling, configuration, and documentation.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical restaurant staff.
Prior experience supporting restaurant POS systems such as Toast, Square for Restaurants, Aloha, or similar platforms.
Background in hospitality or food service

This listing is sourced directly from Ovationcxm's careers page and normalized into a canonical job model.