vdl
Sales Support Specialist
Flowery Branch, Georgia
Sponsorship not specifiedDetected 20 days ago
SalesSAPSupply ChainLogisticsERPCommunicationProblem SolvingTime Management
About the role
- Work closely with Production Planning to confirm and communicate delivery schedules to customers.
Responsibilities
- Collaborate with Engineering Administrator to validate technical requirements and product details.
- Support the sales team with administrative functions such as travel coordination, KPI tracking, and reporting.
Requirements
- Ability to review and analyze order details, identify discrepancies, and provide practical solutions or technical recommendations.
- Proficiency in ERP systems (e.g., SAP, Oracle, or similar) for order entry, tracking, and data management.
- Ability to interpret engineering drawings, product specifications, and technical documentation for order validation (basics only)
- Working knowledge of shipping processes, logistics documentation, and invoicing procedures.
- Proficiency in administrative and clerical processes, including document management, recordkeeping, and data organization.
- Ability to read, write, and communicate effectively in English to follow procedures, safety protocols, and team collaboration.
- High School diploma or equivalent required.
Nice to have
- Position Summary
- This role ensures seamless order fulfillment by coordinating with engineering, production planning, and sales teams to meet customer requirements and delivery expectations.
- The specialist proactively identifies and resolves discrepancies, communicates order status updates, and contributes to overall customer satisfaction and operational excellence.
- Essential Duties and Responsibilities
- Accurately enter purchase orders (POs) from customer portals into the ERP system.
- Provide timely order status updates via email and/or customer portals, including any changes to delivery or shipment dates.
- Prepare and issue customer invoices via email or customer portals.
- Required Skills and Abilities
Company info
- Generate transport and shipping documentation upon production completion and notify customers when orders are ready to ship.
This listing is sourced directly from vdl's careers page and normalized into a canonical job model.