Equinix

Data Center Customer Operations Technician III

Chicago · Mid · Full-time

Sponsorship not specified$51k-$77kDetected 1 day ago

Fiber Optics

About the role

Equinix data centers are mission‑critical facilities, supporting hospitals, laboratories, financial institutions, and public safety organizations worldwide.
The Technical Operations Technician III (L3) is an experienced, hands‑on role responsible for independently executing complex customer and infrastructure work within the IBX.

Independently perform installation, de‑installation, and modification of customer equipment, cabinets, and infrastructure
Interpret and implement installation and work instructions using Visio drawings, spreadsheets, tickets, and SOPs
Perform advanced fiber terminations and support switched, multiplexed, and media‑converted circuits
Manage assigned work independently through a ticketing system, ensuring prioritization, SLA adherence, and accurate time tracking
Maintain detailed and accurate documentation for all work performed, including configurations and change records
Lead or support cage, cabinet, or infrastructure modification activities, ensuring compliance with safety and quality standards

High School Diploma or equivalent required
Demonstrated hands‑on experience in a data center or mission‑critical environment
Strong technical troubleshooting skills, with the ability to work independently on complex tasks
Proven experience with structured cabling, fiber optics, cross‑connects, and customer installations
Flexibility to work shifts and on‑call rotations as required to support 24x7 operations
coordinate and escalate to Networking or Engineering teams when required
Complete all required technical, safety, and compliance training within required timeframes

51,000 - 76,600 USD / Annual
The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
Eligibility requirements apply to some benefits.
Benefits are subject to change and may be subject to specific plan or program terms.
Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.
The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits.
Employees are eligible for bonus, and equity may be offered depending on the position.
Equinix Benefits
You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. -
You and Equinix may contribute to a retirement plan to help you plan for your financial future. -
You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.

Partner directly with customers to resolve technical issues and ensure a high‑quality service experience

If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.

regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender id

This listing is sourced directly from Equinix's careers page and normalized into a canonical job model.