Tenable

Tenable

Technical Support Engineer (Remote/West Coast)

US - Remote - Washington, US - Remote - Oregon , US - Remote - California

Sponsorship not specified$33k-$44kDetected 30 days ago
SQLMySQLElasticsearchAWSAzureDockerLinuxRESTLLMsCybersecurityNetwork SecurityComplianceProduct ManagementJiraSalesforceAuditingCustomer SupportZendeskTCP/IPWiresharkHIPAAResearchCommunicationProblem Solving

About the role

  • Your expertise will shine in complex, multi-layered customer environments.
  • Our suite of products, detailed at https://www.tenable.com/products, offers a diverse range of opportunities.
  • From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap.

Responsibilities

  • Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies.
  • We deliver results that exceed expectations and we win together!
  • Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software.
  • Join us in delivering top-notch support that makes a difference!
  • Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations

Requirements

  • Bachelor's degree in a technical field or equivalent experience
  • 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment, and system configuration.
  • Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally.
  • Strong analytical and problem-solving skills, with the ability to learn quickly
  • Must be based on or reside on the West Coast
  • Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.)
  • Experience with or understanding of Certificates and CA's
  • Bilingual candidates are desirable but not required (Spanish, Portuguese)

Nice to have

  • network security experience a plus.
  • Knowledge of computer, network, and application security

Compensation

  • for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown.
  • Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance.
  • Tenable Data Consent Statement
  • Tenable is committed to protecting the privacy and security of your personal data.
  • This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation ("GDPR").
  • Please click here to review.

Company info

  • Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues
  • Create and publish solution knowledge for re-use by customers and Tenable employees
  • Come be part of our journey!
  • Ask a member of our team and they'll answer, "Our people!" We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves.
  • Join our Technical Support Team at Tenable where you'll play a pivotal role in bridging the gap between our products and customers.
  • Opportunities for career advancement within Technical Support as well as other organizations within Tenable

Equal opportunity

  • We're committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
  • If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.
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This listing is sourced directly from Tenable's careers page and normalized into a canonical job model.