Covetrus

Clinic Growth Advisor

Springfield, IL (US)

Sponsorship not specifiedDetected 30 days ago

Data AnalysisAccount ManagementCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingAdaptabilityMicrosoft Office

About the role

The Clinic Growth Advisor is fully remote with 75% travel.
Data Management and Reporting - Customer Insights: Gather Voice of the Customer data to inform internal strategies, enhance products, and improve the overall customer experience.

Ensure Satisfaction: Deliver second-level, high-touch, and tailored engagement to optimize the use of Covetrus platforms and enhance customer experience.
Customer Advocacy: Build trust by understanding customer needs, aligning solutions to their business goals, and providing guidance to improve outcomes with Covetrus tools and services.
Drive measurable outcomes: Increase dollars in same-store growth and reduce the number of deactivations
Consultative Approach: Assist practices in integrating Covetrus tools into their workflows to boost efficiency and drive measurable growth.
Proactive Sales Support: Collaborate with Veterinary Relationship Managers (VRMs) to identify growth opportunities, target underperforming accounts, and drive workflow optimization of the tools
Second-level Demos: Conduct advanced demonstrations of Covetrus solutions to deepen customer understanding and drive faster close rates.
Financial and Operational Support
Retention Strategy: Implement risk mitigation plans to prevent churn and enhance customer retention, ensuring continued engagement with Covetrus solutions.
Marketing and Implementation Support
Serve as a conduit between the clinic and product development, service, and data analytics to provide customer feedback on such things as enhancements, tools needed, marketing solutions, and competitive intelligence to continue to drive vRXPro adoption and utilization.

Customer Focus: Strong ability to advocate for customer success and retention with a proactive mindset.

Bachelor's degree in business, life sciences, or a related field.
8+ years in a veterinary practice (e.g., Practice Manager) or related industry role.
Comprehensive understanding of veterinary industry challenges, trends, and technology solutions.
Adaptability and strong problem-solving skills.
Experience with objection handling.
Must have the ability to follow through to solve customer problems and deliver value.

Exceptional interpersonal and presentation skills to engage stakeholders effectively.
Analytical Thinking: Proficient in analyzing customer data to identify insights and improvement opportunities.
Technology Proficiency: Skilled in Microsoft Office Suite and adapting to new technologies.
Collaboration: Demonstrated ability to work cross-functionally with VRMs, TAEs, and other internal teams.
Adaptability: Flexible and resilient in a dynamic, fast-paced environment.
Strong business acumen and executive presence.
Demonstrated ability to influence decision makers
Strong presentation skills, including development and creation of content and materials.
Travel Requirements
Why Join Covetrus?
Covetrus is dedicated to transforming veterinary practices through innovative solutions and exceptional service.

Proactive Wellness Checks: Conduct regular wellness checks for all clinics in the assigned region (twice annually) to identify and address concerns, ensure adoption, and gather valuable feedback.

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes.
Conduct regular wellness checks for all clinics in the assigned region (twice annually) to identify and address concerns, ensure adoption, and gather valuable feedback.

Help customers understand and utilize platform analytics to achieve baseline benchmarks, ensuring measurable return on investment.
Growth and Upselling
Provide customers with financial insights, including usage patterns and recommendations to maximize outcomes.
Ensure customers understand and maximize the value of Covetrus solutions through clear communication and alignment with business goals.
Prioritizes customers based on account risk and potential.
High touch customers: Strong focus on top-tier or strategically significant clinics to drive partnerships with our technology offerings for our clinics' long-term success.
Drive Utilization: Guide customers to leverage proactive prescribing, marketing, and auto ship capabilities, ensuring full adoption of Covetrus solutions.
Configuration and Benchmarks: Help customers understand and utilize platform analytics to achieve baseline benchmarks, ensuring measurable return on investment.
Detailed Reporting: Provide customers with financial insights, including usage patterns and recommendations to maximize outcomes.
Value Communication: Ensure customers understand and maximize the value of Covetrus solutions through clear communication and alignment with business goals.
We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best.

This listing is sourced directly from Covetrus's careers page and normalized into a canonical job model.