First Global Management Services, Inc.

VP, Account Management

FIRST - New York · Vp

Sponsorship not specified$20k-$40kDetected 14 days ago

Stakeholder ManagementCRMAccount ManagementBusiness DevelopmentForecastingExcelLeadershipCommunicationAdaptabilityOrganizational SkillsMicrosoft Office

About the role

For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Encore is a global leader in event production and technology.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Responsibilities

Partner with cross-functional leaders to align client account plans with organizational objectives.
Lead the development and execution of strategic account plans that maximize client value and achieve revenue targets.
Drive revenue, gross profit, and net contribution growth across the client portfolio.
Develop rolling three-year strategies and account plans for top-tier clients to exceed growth objectives.
Lead the team in identifying and securing new business opportunities within existing and prospective client accounts.
Partner with internal stakeholders to ensure accurate client data, reporting, forecasting, and business planning.
Identify and implement process improvements that enhance operational efficiency and effectiveness.
Lead, coach, and develop a high-performing Client Services team while fostering a collaborative, accountable, and inclusive culture.
Influence account teams to effectively execute client engagement strategies and deliver exceptional service.

Requirements

Extensive business development experience with a strong growth mindset.
Proven track record managing senior client relationships and large-scale client implementations.
Strong expertise in client strategy, business development, pricing models, financial oversight, and risk management.
Proficiency with Microsoft Office, including Excel, and extensive experience using Google Workspace.
Experience using CRM platforms, including Salesforce.
Exceptional written and verbal communication skills with the ability to influence stakeholders at all levels.
Highly collaborative with the ability to work effectively in matrixed and evolving organizations.
Strong organizational skills with the ability to prioritize competing demands and meet critical deadlines in a fast-paced environment.
Ability to travel 20-40%.

Nice to have

Bachelor's degree preferred.

Compensation

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.

Benefits

This role is also eligible for an annual discretionary bonus.

Equal opportunity

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

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