Commure
Senior Operations Manager, Enterprise Implementation and Accounts
San Francisco Bay Area or Remote · Senior
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About the role
- You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics.
- This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas.
- The position is 100% remote for those NOT in the San Francisco Bay Area, but will be fully on-site for those who are local.
Responsibilities
- Drive client growth through operational optimization and new growth initiatives
- Effectively manage client relationships, ensuring satisfaction and maximizing retention
- Help junior team members manage their relationships by acting as an escalation point for their clients as needed
- Drive operational metrics (process throughput, defect rate, etc.)
- Develop and standardize internal processes, reporting, training, and documentation as we scale our customer base by 5-10x over the coming 12 months
- Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
- Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.
- Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate.
- Come deliver this transformation.
Requirements
- 6+ years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
- Comfortable working with data and proficiency in SQL + Excel
- Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.
- Expertise in project management: You have experience deploying multiple projects in a fast-paced environment.
- Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
- Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers
Nice to have
- SQL is a big PLUS or robust analytical experience (ex. finance, consulting, etc)
- Proficient in Retool, Google Suite is a plus
Compensation
- Employees will be required to attest to these requirements upon hire and on an annual basis.
Benefits
- At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed.
- Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it.
- Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions.
- The future of healthcare is being built right now.
- Experience in the RCM (Revenue Cycle Management) space is a bonus
Company info
- Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
This listing is sourced directly from Commure's careers page and normalized into a canonical job model.