Synapse Health

Specialist, Qualifications

Onsite - Skokie, IL · Senior · Full-time

Sponsorship not specified$17k-$21kDetected 21 days ago

ComplianceLogisticsCustomer SupportHIPAAEHR/EMRLeadershipCommunicationCollaborationProblem SolvingOrganizational SkillsMicrosoft Office

About the role

Our model reshapes how DME is delivered and experienced.
By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients.
Learn more at SynapseHealth.com and on Synapse Health's LinkedIn.

Prepare, convert, and maintain paper and electronic documentation in accordance with organizational document storage and retention policies.
Deliver a high-quality patient experience while meeting established performance metrics, including productivity, documentation accuracy, call quality, member satisfaction, first call resolution, and attendance.
Partner with program leadership and senior team members on escalated cases or complex qualification questions.
Participate in an on-call rotation to support after-hours member requests.
Perform additional duties as assigned to support operational and team objectives.
Excellent organizational skills with the ability to manage high volumes of documentation accurately and efficiently.
Customer-Focused: Builds strong relationships and delivers patient- and provider-centered solutions.
We manage intake, documentation, routing, claims, billing, and patient support.
Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens.
In this role, you regularly interact with physician offices and, at times, prescribing providers to obtain, clarify, and validate clinical information.

Manage incoming referrals, ensuring all required clinical and supporting documentation is obtained within established timelines.
Strong proficiency in Microsoft Office applications and the ability to quickly learn department- and role-specific systems.

Comfortable learning and adopting new tools, platforms, and healthcare technologies.

The pay range for this position is $17 - $21 per hour.
This range reflects the anticipated compensation at the time of posting.
Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions.
Compensation discussions are encouraged throughout the hiring process.
What Sets Us Apart:
Professional growth opportunities with compelling career paths

At Synapse Health, we're streamlining the durable medical equipment (DME) process.
As a Specialist, Qualifications within the Customer Connect Center (CCC) at Synapse Health, you serve as a critical gatekeeper of clinical accuracy, documentation quality, and regulatory compliance.
You are responsible for reviewing, validating, and maintaining medical documentation to ensure orders meet payer, clinical, and operational requirements before fulfillment.
Your ability to efficiently interpret medical records, apply insurance and payer guidelines, and identify documentation gaps is essential to ensuring clean, timely, and compliant DME order processing.
This position is fully onsite in the Synapse Health office in Skokie, IL 60076.

At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced.
Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters.
What We Need:
We are proud to offer work that matters, on a mission that matters.

This listing is sourced directly from Synapse Health's careers page and normalized into a canonical job model.