Staff
Guest Experience Manager
Boston Campus · Part-time
Sponsorship not specified$66k-$81kDetected 31 days ago
AccessibilityExcelInventory ManagementCustomer SupportLeadershipCommunicationOrganizational SkillsMicrosoft Office
About the role
- The Guest Experience department serves as the "front porch" to the Emerson College campus, acting as its primary public interface, and fostering engagement from visitors across the globe.
- The Manager acts as the primary department manager as well as the direct liaison between OA external clients and the Guest Experience House Management staff.
- The primary responsibilities for the position fall into 4 key categories; Protocol Management, Staff Management, Accessibility Coordination, and Concessions Management.
Responsibilities
- Identify, develop, and maintain needed active security, safety and emergency protocols for all 6 venues where guest experience is provided.
- While the Manager will collaborate with OA leadership and Emerson's Emergency Management division, the Guest Experience Manager will provide independent, event-space-specific protocols to complement Emerson College's broader approach.
- Lead all Guest Experience employees, setting a standard of impeccable professionalism, hospitality, and welcome, providing regular and outstanding guidance and training.
- Develop and facilitate a variety of regular training opportunities including New Hire, Evacuation, Accessibility, First Aid, etc.
- Organize and lead monthly Guest Experience Senior Staff Meetings
- Manage and balance the Guest Experience department budget. Act as Guest Experience Cost Center Approver.
- Manage regular full-time and part-time staff as well as a contingent of part-time Intermittent/Student employees.
- Manage and coordinate scheduling for consultants and vendors related to events dedicated to Accessibility programming, both on-site and digitally, as well as create awareness of our planned accessibility programming with local leaders within the Deaf/HOH, Blind, HOS communities.
Compensation
- $66,270.00 - $81,200.00 annually, commensurate with experience.
- In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.
- The Manager, Guest Experience reports to the Senior Marketing Officer and directly manages all aspects of Front of House operation for all 6 of Emerson College's Office of the Arts Venues, which welcomes over 50,000 patrons annually.
Benefits
- include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible.
- Additional benefits, such as life and disability coverage and commuter offerings, are available.
- Please refer to our benefits website for a full list of benefits and eligibility requirements.
- In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members.
- We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.
- Emerson Employment Categories influence work schedules, benefits eligibility, and time off policies.
This listing is sourced directly from Staff's careers page and normalized into a canonical job model.