Justworks

Customer Success Manager

New York, New York

Sponsorship not specified$39k-$48kDetected 19 days ago

SalesforceAccount ManagementLead GenerationCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem SolvingAdaptability

About the role

We work hard and care about our most prized asset - our people.
We're helping businesses get off the ground by enabling them to focus on running their business.
We're data-driven and never stop iterating.

Manage and service a dedicated book of business, proactively identifying opportunities for growth and retention by leveraging market insights, customer success tools and multi-threaded relationship management.
Build and maintain strong relationships with key stakeholders, including administrators and executives, to deeply understand their business objectives and align Justworks' solutions to their evolving needs.
Drive consistent customer value and satisfaction through regular check-ins, strategic business reviews, and proactive support that anticipates and addresses client challenges before they arise.
Champion the Justworks brand and product suite, developing a comprehensive knowledge of our offerings and clearly articulating our value proposition to both current and prospective customers.
Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.

You are a great listener who is able to see the bigger picture and simplify complex concepts into clear, easy-to-understand solutions.
Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
Camaraderie - Day to day you can be seen working together toward a higher purpose.
Minimum of 2-4 years of professional experience in account management, relationship management, customer success, or a complex customer service environment
Experience in Lead generation for B2B in a high-velocity setting (i.e., SaaS, PEO, Fintech)Salesforce, SalesLoft, LinkedIn SalesNavigator, and/or ZoomInfo are required.
Experience in healthcare, HR, or insurance industries preferred
Experience in HR Tech/SaaS is a plus
Excellent organizational, written, and verbal communication skills
Excellent interpersonal and communication skills, and demonstrates the ability to listen to gather important information during a sales call and/or meeting
Ability to simplify complicated topics and explain them in terms people can easily understand
Able to apply creative solutions to a variety of issues in a fast-paced environment
Strong attention to detail with the ability to manage competing priorities and multi-task
Demonstrated track record of a passion for Customer Success and driving retention strategies

Minimum of 2-4 years of professional experience in account management, relationship management, customer success, or a complex customer service environment
Experience in Lead generation for B2B in a high-velocity setting (i.e., SaaS, PEO, Fintech)Salesforce, SalesLoft, LinkedIn SalesNavigator, and/or ZoomInfo are required.
Experience in HR Tech/SaaS is a plus
Excellent organizational, written, and verbal communication skills
Excellent interpersonal and communication skills, and demonstrates the ability to listen to gather important information during a sales call and/or meeting
Ability to simplify complicated topics and explain them in terms people can easily understand

Triage, oversee and/or service customer queries by providing education, routing to the proper internal teams where necessary, and driving solutions with cross-functional partners.

At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values
At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
We solve HR issues.
If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
We're united by shared goals and shared motivations at Justworks.
These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, you'll fit right in.

all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, vetera

This listing is sourced directly from Justworks's careers page and normalized into a canonical job model.