Jobber
Product Support Specialist - Future Opportunities
Edmonton
Sponsorship not specifiedDetected 20 days ago
RESTCustomer SuccessLeadershipCommunicationCollaborationMentoringAdaptability
About the role
- We have a strong focus on our customer, and this role will work with our hundreds of thousands of users to provide an award winning level of customer service.
- This is a dynamic, fast-paced contact centre environment-using live chat, phone or email, you will assist users in understanding the newest features, help with functionality and custom workflows, problem solve issues, or accept feedback.
- This role directly impacts the lives of our entrepreneurs who rely on Jobber to run their businesses, which is a responsibility we don't take lightly.
Nice to have
- Have 1 year of contact centre experience, preferred.
Compensation
- At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth.
- This role has a minimum annual salary of $50,000, a midpoint of $58,800, and a maximum salary of $67,600, designed to show the progression from learning the ropes to truly excelling.
- We design our compensation to reflect each new hire's skills, experience against the complexity of the role, ensuring a fair and competitive salary.
- Our range is intentionally broad to support growth and long-term impact.
- The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers between the minimum to the midpoint reflect strong potential with transferable work experience.
- This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.
Benefits
- A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
- A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
- A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
Company info
- Job by job, we're transforming the way service is delivered.
- Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid!
- We're bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers.
- Jobber exists to help make these small businesses successful, and when they're successful we all win!
- If our company values were a department, they would be the Customer Success department; they are humble, supportive, and truly give a sh*t about making sure our customers are successful in Jobber.
- This group is one that cares about authentic interactions, empowering our customers, and providing top tier customer service.
- Respond to inquiries that encompass the entire Jobber ecosystem from new and existing customers through live chat, phone, or email.
- Troubleshoot issues or problem solve questions that customers may have about a feature, bug, or work flow.
- Be clear and effective in interactions with our customers over the phone.
- Be able to craft professional and empathetic responses to customer inquiries via email and chat. Attention to detail and clarity in your writing will ensure our customers receive accurate and helpful information in every interaction.
- Be incredibly reliable for our customers and the rest of the success team. Being supportive is one of our company values, so showing up for your team and customers is number one.
- We're looking for a Product Support Specialist to be part of our Customer Success department.
- With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience.
- Running a small business today isn't like it used to be-the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more.
This listing is sourced directly from Jobber's careers page and normalized into a canonical job model.