Dexcom

Clinical Customer Advocate 2

San Diego, California, USA

Sponsorship not specified$38k-$63kDetected 15 days ago

RecruitingCustomer SupportMedical DevicesCommunication

About the role

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM).
Dexcom began as a small company with a big dream: To forever change how diabetes is managed.
That means personalized, actionable insights aimed at solving important health challenges.

Following documented procedures, produce and document medically accurate assessments to include elements such as coding, causality, seriousness, and case narratives.
Execute post market surveillance activities in compliance with applicable global regulations, such activities include post market plans, PSUR, CER, literature reviews, design control, and risk management.
When indicated, review technical support calls and communicate potential issues with technical support management.
Performs other duties related to the position as necessary as defined in company's SOPs or requested by his/her supervisor.
To support individual case global safety / regulatory reporting compliance.
To support quality system post market surveillance plan.

you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).

Knowledge of and clinical experience in field of diabetes and CGM technology are desirable.
Experience in Safety Vigilance monitoring and Adverse Event case processing/reporting or Quality Assurance are desirable.
Experience in Post Market Surveillance activities is desirable.
Ability to interpret company policies and procedures to complete a variety of tasks.
Must be self-motivated, self-confident, and be able to work independently or equally well as a team member.
Demonstrated ability for teamwork and collaborative problem-solving.
Registered Nurse preferred
Minimum 2-5 years of previous clinical work experience

Improving human health.
Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions.
The opportunity to improve health on a global scale stands before us.
To provide support to independent medical safety assessment for Dexcom products by proactively obtaining, reviewing and evaluating additional data and reports containing potential safety information.
To provide support to Health Care Professionals and Dexcom patients, who require immediate assistance due to device issues with potential health implications.
Assure medical validity and provide input to the activities of Customer Advocacy and Quality teams.
Contact medical professionals for additional information as required.
Execute medical triage for appropriate causality on investigational assessment documents supporting regulatory reporting.

To forever change how diabetes is managed.
To unlock information and insights that drive better health outcomes.
Here we are 25 years later, having pioneered an industry.
And we're just getting started.
We are broadening our vision beyond diabetes to empower people to take control of health.
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM).
Our Careers Site is only for individuals seeking a job at Dexcom.
Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions.
Dexcom does not accept unsolicited resumes or applications from agencies.
Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location.
Dexcom is not responsible for any fees related to unsolicited resumes/applications.

This listing is sourced directly from Dexcom's careers page and normalized into a canonical job model.