Bland AI

Bland AI

Customer Success Manager

San Francisco · Senior

Sponsorship not specified$120k-$180kDetected 99 days ago
Distributed SystemsSQLRESTMachine LearningAccount ManagementOnboardingCustomer SuccessCommunicationCollaborationProblem Solving

About the role

  • We're a Series B startup backed by Emergence Capital, Y Combinator, and the founders of PayPal and Twilio, and we've raised $65M to reimagine the future of customer communication.
  • And now we're hiring our next game-changing teammate: a Technical Account Manager (TAM) who lives at the intersection of customer success, and solutions.
  • Someone who can stabilize accounts, surface real risks, tighten the feedback loop, and aggressively identify expansion opportunities.

Responsibilities

  • Drive Customer Outcomes - You'll own the post-sales journey end-to-end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents.
  • Executive & Technical Communication - Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes.
  • Today, we're a 60 person team powering voice automation for companies like Better.com http://Better.com, helping them deliver friendly, helpful, and human-like conversations at massive scale.
  • Someone who doesn't wait for direction, they build the plan, run the room, unblock deployments, collapse timelines, and turn customer confusion into clean, repeatable execution.
  • Drive Customer Outcomes
  • You'll own the post-sales journey end-to-end, ensuring every customer launches quickly, hits quantifiable KPIs, and sees unmistakable ROI from our agents.
  • Engage confidently with stakeholders at every level, simplifying complex AI behavior into clear recommendations that drive adoption and outcomes.

Requirements

  • Technical Foundation (CS/Engineering or Equivalent Experience) - Degree or equivalent hands-on experience enabling deep understanding of customer architectures and AI workloads.
  • 5+ Years in Technical Customer-Facing Roles.
  • Experience with AI/ML, conversational AI, or telephony systems
  • Familiarity with debugging distributed systems, logs, or APIs beyond REST/JSON
  • 5+ Years in Technical Customer-Facing Roles - Experience as a TAM, Technical Lead, Solutions Architect, Customer engineer or similar role owning post-sales success and enterprise customer outcomes.
  • API & Integration Fluency - Comfortable reading/writing REST/JSON/, interpreting logs, querying data with SQL and understanding how systems integrate in production.
  • Escalation & Incident Management - Skilled in resolving complex issues, guiding senior stakeholders, and driving clarity during high-pressure situations.
  • Strong Communication Skills- Able to simplify technical concepts for executives and dive deep with practitioners.
  • High EQ & Customer Advocacy - Builds trust quickly, navigates competing priorities, and proactively guides customers towards best practices through structured touchpoints such as MBR/QBRs.
  • Cross-Functional Collaboration - Proven success partnering with Sales, and Engineering, to drive adoption and growth.
  • Thrives in Fast-Paced Environments - High-ownership operator who excels in rapid, high-impact cultures.
  • Nice to haves
  • Startup experience or early-stage TAM experience
  • Background working with voice workflows, call flows, or contact center tech

Compensation

  • Compensation & Perks

Benefits

  • $120k - $180k base + meaningful equity + benefits.

Company info

  • That means diagnosing blockers before they become problems, pushing customers toward high-value use cases, and turning every deployment into a measurable win for both their business and ours.
  • Cross-Functional Problem Solving - Partner with forward deployed engineers to troubleshoot issues, accelerate resolutions, and ensure customers stay successful in production.
  • Proactive Technical Guidance - Educate customers on best practices, new features, and optimization strategies, helping them get more value from Bland with every interaction.
  • Customer Growth & Expansion - Work closely with customers to uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans.
  • Driver of Customer Outcomes - Help customers achieve measurable business results with the most friendly, helpful, and human-like AI phone agents in the world.
  • At Bland, we're building the most human AI phone agents in the world.
  • We need someone who will take control of post-sales, enforce clarity, and drive customers to value fast.
  • Partner with forward deployed engineers to troubleshoot issues, accelerate resolutions, and ensure customers stay successful in production.
  • Educate customers on best practices, new features, and optimization strategies, helping them get more value from Bland with every interaction.
  • Work closely with customers to uncover new use cases, map expansion opportunities, and translate insights into actionable growth plans.
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This listing is sourced directly from Bland AI's careers page and normalized into a canonical job model.