Softline Solutions

Creative Project Manager

Glendale, CA

Sponsorship not specifiedDetected 23 days ago

FigmaAdobe Creative SuiteProject ManagementJiraConfluenceWebflowShopifyLeadershipCommunication

About the role

This is an individual contributor role with significant cross-functional reach.
You'll also help operationalize Softline Creative's transition from brand-dedicated pods to centralized output teams (Copy, Brand, Digital, UX/UI), making sure the new operating model actually shows up in the way work moves.
A key part of this role is knowing when to push back on incomplete intake versus when to absorb and route it, and when to escalate capacity conflicts versus when to broker them yourself.

Intake and Triage Own the single front door for all creative requests across brands and stakeholder teams.
Maintain the master backlog and ensure every request has a clear owner, priority, and target.
Process Governance Maintain and evolve standardized intake templates, workflows, and SLAs in Jira and Confluence.
Own Confluence space hygiene, including templates, navigation, and documentation freshness.
Build and tune Jira workflows, custom fields, JQL filters, automations, and dashboards for the Creative organization.
They build tailored, data-driven campaigns across key digital channels and manage everything from strategy to execution and reporting.
About the role We're looking for a Creative Producer to govern the day-to-day flow of work across Softline Creative, the in-house creative engine behind Closet World, Closets by Design, and Brio Water.
You'll own the intake "front-door" for Softline Creative, govern process and templates across Jira and Confluence, and partner with stakeholder teams across Brand Marketing and Paid Media.

Comfort using AI tools (Claude, ChatGPT, and similar) to draft summaries, triage tickets, generate first-pass reports, and accelerate routine production work.
Experience with portfolio-level capacity planning across multiple teams or brands.
Background in home services, retail, or direct-to-consumer creative production.
Familiarity with the broader creative toolchain we use (Adobe Creative Cloud, Figma, Shopify, Webflow, LucidLink, MediaValet) and how it integrates with Jira.
Experience leading or supporting an operating model transition (for example, brand pods to centralized output teams).
What Success Looks Like Softline Creative has a single, well-documented intake process, and stakeholder teams route through templates by default.
Capacity, throughput, and on-time delivery metrics are visible, trustworthy, and reported weekly without scramble.
The transition from brand teams to output teams is operational, with new workflows, hand-offs, and ownership models running in Jira and Confluence.

Some companies include Closets by Design, Canada Dental Group, travel companies, and merchandise distribution companies.

This listing is sourced directly from Softline Solutions's careers page and normalized into a canonical job model.