bonhams
Client Services Administrator, NY
New York, New York · Full-time
Sponsorship not specifiedDetected 20 days ago
LogisticsCustomer SupportLeadershipCommunicationMentoringOrganizational SkillsMicrosoft Office
About the role
- We are seeking a proactive and detail-oriented Client Services Administrator to join our New York team on a full-time basis.
- This fast-paced, highly visible role is responsible for delivering an exceptional client experience while supporting the day-to-day operations of an international auction house.
- Success in this role requires strong organizational skills, attention to detail, sound judgment, and a commitment to delivering outstanding service.
Responsibilities
- It is an exciting time for our business and our global leadership team of art world professionals are now ready to for a People focused team to help them develop their talent strategy, strengthen our people brand globally, build organizational capability and drive process improvement.
- Serve as a primary point of contact for client inquiries via phone, email, and in person, delivering professional and timely support
- Manage front-of-house operations, ensuring visitors are welcomed and directed appropriately
- Support auction administration, including bidder registration, bid entry, account maintenance, and sale-related inquiries
- Maintain client records and documentation, ensuring compliance with KYC and internal policies
- Maintain awareness of auction schedules, company policies, and operational procedures to provide accurate information to clients
Requirements
- Provide shipping and collection guidance to clients and coordinate post-sale logistics as required
- Support property drop-offs, collections, auction previews, and special events as required
- Contribute to continuous improvement initiatives and support departmental projects as required
- Assist with auction previews, events, and offsite sales as required, including evening and weekend work and occasional travel to support business operations and deliver an exceptional client experience
- In addition to the tasks and responsibilities listed, you may be required to perform other duties as assigned by your manager.
- Bachelor's degree with 2 years of relevant client-facing work experience
Skills
- Key Skills and Attributes
Compensation
- Sponsored socials: annual staff art exhibition, annual summer and holiday parties, monthly birthday treats, weekly breakfast
Benefits
- In addition to an active and progressive work environment, Bonhams offers a competitive benefits package to encourage work/life balance, including:
- Excellent medical, dental and vision insurance - HMO, EPO, PPO with FSA and HSA
- 20 days paid time off (PTO)
- 12 paid holidays and holiday break from Christmas to New Years Day
- 16 weeks fully paid parental leave (after one year) and flexible work arrangements
- 401(k) retirement plan with company contribution
- Life insurance with AD & D
- Short- and long-term disability
- Tuition reimbursement
- Commuter benefits (transit and parking)
- Sponsored socials: annual staff art exhibition, annual summer and holiday parties, monthly birthday treats, weekly breakfast
Company info
- Process payments and cashiering transactions accurately in accordance with company procedures
- We celebrate diversity and we are committed to an inclusive work environment.
- As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process.
Equal opportunity
- Bonhams is an Equal Opportunity Employer.
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