MeridianLink
Implementation Project Manager - Mortgage
US Remote · Mid
Sponsorship not specifiedDetected 24 days ago
Project ManagementSalesforceLeadershipCommunicationOrganizational Skills
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About the role
- The Implementation Project Manager leads the end-to-end delivery of MeridianLink Mortgage LOS, POS, and core banking system integration implementations for new and existing customers, from project kick-off through testing, go-live, and transition to support. The Implementation Project Manager serves as the primary point of contact for customers throughout
- the implementation lifecycle and is responsible for project planning, customer communication, risk management, escalation management, and overall project execution. The role reviews project scope established by contractual agreements, manages implementation activities against established timelines, and drives accountability among both customers and
Responsibilities
- The Implementation Project Manager serves as the project lead and coordinates activities with Implementation Analysts (IAs) and other cross-functional MeridianLink resources to support successful project delivery.
Requirements
- Knowledge, Skills, and Abilities
- Demonstrated ability to work collaboratively in a cross-functional team environment while adapting to changing priorities, project demands, and business needs.
- Schedule and lead major milestone meetings including the project kick-off, project charter review call, project closure, and other customer-facing meetings as required.
- Demonstrated capacity to manage multiple complex implementation projects concurrently while balancing competing priorities, timelines, and stakeholder needs.
- Demonstrated ability to manage customer expectations, facilitate change management, identify and communicate project risk, and communicate effectively verbally and in writing with both customer and internal stakeholders.
- Strong organizational skills with the ability to maintain accurate project plans, documentation, action items, and status reporting across multiple concurrent projects.
Nice to have
- 3-5 years of relevant experience, specifically leading enterprise software deployments.
- Experience utilizing enterprise project management tools.
- Specific experience with Smartsheet is preferred.
- Familiarity with the mortgage industry, mortgage origination software, or financial technology solutions is a strong differentiator but not required.
- Experience incorporating AI-powered tools, such as Claude or Microsoft Copilot, into project management, customer communication, documentation, or operational workflows is a plus.
Company info
- The Implementation Project Manager leads the end-to-end delivery of MeridianLink Mortgage LOS, POS, and core banking system integration implementations for new and existing customers, from project kick-off through testing, go-live, and transition to support.
- The Implementation Project Manager serves as the primary point of contact for customers throughout the implementation lifecycle and is responsible for project planning, customer communication, risk management, escalation management, and overall project execution.
- The role reviews project scope established by contractual agreements, manages implementation activities against established timelines, and drives accountability among both customers and MeridianLink project resources for agreed-upon milestones, deliverables, and project objectives.
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