AlignOps

Associate Integration Technician

Denver, Colorado, United States

Sponsorship not specified$38k-$55kDetected 30 days ago

JiraAccountingExcelQuickBooksERPCustomer SuccessCustomer SupportCommunicationCollaboration

About the role

While primarily focused on the QuickBooks Online (QBO) migration, you may also assist with client migrations across other core platforms in our work stack, including Foundation, Sage Intacct, Viewpoint Vista, and Spectrum.
Client Migration Management Coordinate and schedule migration meetings with existing clients, ensuring project timelines and migration targets are met.
Diagnose and resolve connection, configuration, authentication, and data synchronization issues encountered during implementation.

Monitor integration performance and validate successful data flow following migration completion.
Document technical issues, edge cases, and defects through detailed Jira tickets.
Maintain and enhance internal and external documentation.
Cross-Platform and Client Support
Maintain an empathetic, client-centric approach during migration calls, ensuring smooth technical transitions while delivering a high-quality client experience.
Collaborate with cross-functional teams to gather integration requirements and ensure successful implementation.
Periodically support client migrations and implementation efforts across additional ERP platforms, including Foundation, Sage Intacct, Viewpoint Vista, and Spectrum, as business needs require.
A lignOps is seeking an Associate Integration Technician (Contract) to support a large-scale customer integration modernization initiative.
You will own migration activities from initial outreach and scheduling through technical implementation, troubleshooting, and post-migration validation.

Required
Experience working with collaboration and productivity tools (e.g., Slack, Zoom, Google Workspace, Jira, etc.) and ability to quickly master new internal technical workflows, software systems, and data-migration processes.
Strong hands-on experience using spreadsheets (e.g., Google Sheets, Excel) to track, organize, and manage client data sets.
Strong communication skills with the ability to lead interactive Zoom meetings and phone calls seamlessly. Demonstrate a polished, professional on-camera presence and the technical aptitude to navigate screen-sharing and live troubleshooting with clients.
Preferred
Experience working in SaaS, technical support, implementation, customer success, or integration-focused roles.

Identify process improvements, contributing integration "good-to-knows," tips, or recurring issues to improve operational efficiency and client experience.
Strong computer literacy with the ability to move fluidly between multiple software applications, spreadsheets, and databases with ease and precision.
Basic understanding of data hygiene and validation, ensuring that migrated information is organized, structured correctly, and free of errors.
Keen attention to detail to ensure seamless data flow, accurate documentation updates, and error-free client configurations.
Demonstrate a polished, professional on-camera presence and the technical aptitude to navigate screen-sharing and live troubleshooting with clients.
Ability to think critically and troubleshoot software connection or configuration issues methodically.
Familiarity with QuickBooks Online.
Experience supporting software implementations, onboarding projects, or data migrations.

About AlignOps
AlignOps is a rapidly growing technology provider that serves the construction industry.

This listing is sourced directly from AlignOps's careers page and normalized into a canonical job model.