Casella Waste Systems, Inc.

Commercial Service Representative

Vestal, NY, US · Contract

Sponsorship not specified$22k-$25kDetected 1 day ago

CRMSalesPipeline ManagementCustomer SupportResearchCommunicationProblem SolvingMicrosoft Office

About the role

The Commercial Service Representative provides one-stop service and solutions to new and existing customers by determining service requests, resolving service issues, creating solutions, and closing the sale ensuring a first-class transaction.
Career Path Definitions & Distinctions: Level I: 0-2 years of progressively complex experience in the customer service field.
Demonstrated knowledge and competence in one or more technical areas of Casella's business and customer service and client relationship management.

This role will also provide support for Ithaca and Horseheads markets as well.
Able to effectively manage call volume, understand proprietary software systems and derive data needed to retain client accounts.
Works within team to support OSRs and provides excellent customer support.
$22-$25 an hour Key Responsibilities Engages with customers to assess support needs and provides products and services to fulfill identified customer needs while promoting new or alternative products and services.
Manages service agreements, contract dates, and pricing changes and increase strategies for the company at the divisional level within proprietary software systems according to the type of customer account.
Develop and deploy Welcome packets for new customers and Stay packets for existing customers to enhance business retention.
Organizes follow-up meetings between customers and appropriate OSR and creates customized client sales content and service models to assist OSRs in making successful in-person connections and closing sales.
Develops customer satisfaction surveys and other methods of service feedback and analyzes data gathered to interpret new business and retention opportunities for the division.

Senior Level: An advanced degree in business, marketing or other related field of study and 5 or more years of progressively complex experience in customer sales and retention and CRM data research and analytics.
The incumbent is expected to have a demonstrated ability to work in a collaborative environment.
Outstanding interpersonal relationship management skills, a demonstrated sales ability, a successful track record, and an ability to develop and manage business opportunities are required.
Excellent verbal, written analytical and formal presentation skills, and a demonstrated proficiency with Microsoft Office and related software are expected.
An advanced degree in business, marketing or other related field of study and 5 or more years of progressively complex experience in customer sales and retention and CRM data research and analytics.

3-5 years of progressively complex experience in the customer service and client relationship management field.

Develops prospective sales pipeline allocating prospects and leads to appropriate OSR to increase monthly, quarterly, and annual sales goals.

Position Summary The Commercial Service Representative provides one-stop service and solutions to new and existing customers by determining service requests, resolving service issues, creating solutions, and closing the sale ensuring a first-class transaction.
Hiring range: $22-$25 an hour Key Responsibilities Engages with customers to assess support needs and provides products and services to fulfill identified customer needs while promoting new or alternative products and services.

This listing is sourced directly from Casella Waste Systems, Inc.'s careers page and normalized into a canonical job model.