Red Ventures

Red Ventures

Senior Director, Customer Success (Enterprise)

United States · Director · Full-time

Sponsorship not specified$185k-$250kDetected 2 days ago
Product StrategyBusiness DevelopmentCustomer SuccessLeadership

About the role

  • This role is open to remote or hybrid candidates (East Coast preference), with hybrid being central to our New York, NY or Charlotte area offices.
  • Curious how Bankrate fits into Red Ventures?
  • This is a strategic leadership role that sits at the intersection of business development, product strategy, and marketing.

Responsibilities

  • Develop and lead the Customer Success strategy for the "Demand" segment, focusing on how our private marketplaces can best serve the unique needs of employees (B2B2C) and affinity members.
  • Partner with stakeholders to ensure our private marketplaces are optimized for engagement, conversion, and user satisfaction within the partner's specific environment.
  • Serve as the bridge between Product (to customize and expand marketplace features or categories), Marketing (to drive audience awareness within the partner's ecosystem), and Sales.
  • Build CS playbooks, standardizing not only how we onboard an enterprise customer to ensure streamlined time to value, but also how we continue to increase value and depth of partnership
  • Proven ability to not just maintain a partnership, but to proactively find ways to grow the audience and revenue.

Requirements

  • A proven track record of being "in the weeds" with enterprise clients while simultaneously managing a team's performance.
  • Ability to take complex audience engagement data and turn it into a compelling "ROI story".
  • Must be able to work Eastern Standard Time hours.
  • You are the architect of Bankrate's distribution footprint.

Compensation

  • Total Cash Compensation Range: $185,000 - $250,000 per year
  • This role is also eligible for a target bonus. Equity may be offered separately and not included in total cash compensation. Actual compensation varies based on location, experience, and qualifications.

Benefits

  • That's why we offer a generous and flexible PTO policy.
  • Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.
  • Identify and execute opportunities to broaden our footprint within existing partners (e.g., moving from a single employee benefit tier to a full-company rollout).
  • Partnership/Channel Expertise: 8+ years in Customer Success or Partnership Management, with specific experience in B2B2C environments, channel partnerships, or the HR/Benefits tech space.
  • Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.
  • Health Insurance Coverage (medical, dental, and vision)
  • Life Insurance
  • Short and Long-Term Disability Insurance
  • Flexible Spending Accounts
  • Paid Parental Bonding Benefit Program
  • Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential.

Company info

  • Bankrate is where Americans go to get the best price on life's most important financial decisions. By combining proprietary data, advanced technology, and deep market coverage, Bankrate helps consumers compare options and make confident financial choices across mortgages, credit cards, savings, and more. As a rate provider to the Federal Reserve and the benchmark relied upon by major publishers and policymakers nationwide, Bankrate's rate data is the national standard. This commitment to precision is reflected across all its products. In mortgages, proprietary auction technology puts lenders in real-time competition on price alone, consistently delivering rates in the lowest 10% in the country. For deposits, the platform features exclusively top-tier rates in the top 10% nationally, while its credit card coverage encompasses more than 90% of the market by volume. Founded by a journalist, Bankrate remains dedicated to its founding mission of transparency, honest information, and real competition - helping to make the American dream more affordable for everyone.
  • Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.
  • We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com.
  • If you are based in California, we encourage you to read this important information for California residents linked here.
  • Bankrate is where Americans go to get the best price on life's most important financial decisions.
  • By combining proprietary data, advanced technology, and deep market coverage, Bankrate helps consumers compare options and make confident financial choices across mortgages, credit cards, savings, and more.
  • As a rate provider to the Federal Reserve and the benchmark relied upon by major publishers and policymakers nationwide, Bankrate's rate data is the national standard.
  • This commitment to precision is reflected across all its products.
  • In mortgages, proprietary auction technology puts lenders in real-time competition on price alone, consistently delivering rates in the lowest 10% in the country.
  • For deposits, the platform features exclusively top-tier rates in the top 10% nationally, while its credit card coverage encompasses more than 90% of the market by volume.
  • Founded by a journalist, Bankrate remains dedicated to its founding mission of transparency, honest information, and real competition - helping to make the American dream more affordable for everyone.
  • Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law.
  • Employment at Red Ventures is based solely on a person's merit and qualifications.
  • We are committed to providing equal employment opportunities to qualified individuals with disabilities.
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This listing is sourced directly from Red Ventures's careers page and normalized into a canonical job model.