BRINC Drones
IT Support Specialist
Seattle, WA
Sponsorship not specifiedDetected 22 days ago
PythonBashPowerShellDockerLinuxCybersecurityComplianceJiraProcurementCommunication
About the role
- We are seeking an IT Support Specialist to build the foundation of our IT Help Desk.
- You will be leading support for an engineering and manufacturing company, creating processes when none exist, and setting the standard for how IT operates as we scale.
- You will implement our endpoint management platform and build standard device images across a mixed environment of macOS, Windows, Linux workstations, and devices on the manufacturing floor.
Responsibilities
- Deploy and manage identity, access, and device management for macOS, Windows, and Linux - consolidating device management, directory services, and patch management in a single platform
- Build and maintain standard OS images for Windows, macOS, and Ubuntu Linux workstations
- Implement application allowlisting/blocklisting and manage software licensing
- Own and administer the Service Management Help Desk - build SLA schemes, request types, and routing rules for onboarding, offboarding, hardware, and access requests
- Serve as Tier 1/2 support for all hardware, OS, and software issues across engineering, manufacturing, and corporate staff
- Build a self-service knowledge base for common issues
- Own end-to-end device provisioning - imaging, software install, account setup, and delivery from day one
- Create and maintain onboarding and offboarding runbooks
- Own Google Workspace administration - user lifecycle, group management, and organizational units
- Implement MFA enforcement and baseline security policies in coordination with the Security Engineer
Requirements
- Administration-level proficiency in macOS, Windows 10/11, and Ubuntu/Debian Linux
- Experience managing patch cycles and EDR deployment across a mixed device fleet
- 3-5 years of IT support experience in a multi-OS environment
- Hands-on experience with JumpCloud, Jamf, Intune, or Kandji
- JumpCloud preferred
- Google Workspace administration experience
- Jira Service Management experience - able to own and configure an IT helpdesk project
- Excellent written documentation habits
Nice to have
- Hands-on experience with JumpCloud, Jamf, Intune, or Kandji - JumpCloud preferred
Skills
- Experience supporting engineering and developer workflows (VS Code, Docker, dev toolchains on Linux)
- Windows and Linux device imaging experience in a manufacturing or lab environment
- Scripting ability in Bash, PowerShell, or Python for automation
- Familiarity with SOC 2 evidence collection for endpoint controls
- Try the hard stuff
- Be innovative
- Invent the future
- Move fast
- Listen to end-users
- Strive for excellence
- Don't build a dystopia
- Be frugal
Benefits
- Comprehensive medical, dental and vision plans for our employees and their families
- Maternity and paternity leave
- Flexible Time Off (Exempt) / Paid time off (Non-Exempt)
- Flexible work environment
Visa & Work Authorization
- ardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status
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This listing is sourced directly from BRINC Drones's careers page and normalized into a canonical job model.