MSX International

Field Performance Specialist

Philadelphia, PA, United States · Staff+

Sponsorship not specified$73k-$80kDetected 48 days ago

ExpressCommunicationOrganizational SkillsMicrosoft Office

About the role

In this field-based role, you'll assess service capacity, identify opportunities for Express Service implementation, and coach dealer teams to maximize throughput, sales, and revenue through efficient processes.
The base pay range for this position is $73,000-$80,000 per year.
This range is specific to the geographical area where this position is located.

Solve challenges: Listen, analyze feedback, and develop action plans that improve efficiency and performance.
Build partnerships: Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message.
Leverage technology: Use Express Service tools and data-driven insights to drive utilization and success.
Travel with purpose: Plan and manage your travel across your assigned dealer territory to maximize impact.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years.
Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
At MSX, you will drive operational excellence and elevate customer satisfaction across Hyundai dealership Fixed Operations.
As a Hyundai Fixed Operations Field Specialist, you'll be the expert who evaluates dealership Fixed Operations holistically and pinpoints where an internal Express Service model can deliver the greatest impact.
Listen, analyze feedback, and develop action plans that improve efficiency and performance.
Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message.

3-5 years in automotive Fixed Operations, with strong Express Service or Quick Lube background.
Proven ability to coach, train, and influence dealership personnel.
Proficiency with Microsoft Office Suite.
Ability to travel up to 80% (mix of driving and flights, with overnights).
A college degree (or are currently working toward one).
Experience working in fast-paced, independent roles where you set the tone for success.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Make a Difference

This listing is sourced directly from MSX International's careers page and normalized into a canonical job model.