vivenu

Enterprise Customer Success Manager

Tampa · Exec

Sponsorship not specifiedDetected 230 days ago

Product StrategyProject ManagementAccount ManagementCustomer Success

About the role

Redefine the future of live entertainment tech Welcome to vivenu, the global leader in event ticketing tech and one of the world's fastest-growing live entertainment tech firms.
Ensure ticket shops and event pages follow leading practices to ensure high conversion rates, sellouts, and revenue.
Sustainable Growth We scale sustainably on a profitable, VC-backed foundation with true product-market fit.

Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.
With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges - helping organizers deliver exceptional experiences and drive real growth.
Join us and build the future of live entertainment.
Build and nurture deep relationships across the customer's organization, including the Box Office Manager, Sales, Service Marketing, and CEO/Owner.
Drive engagement across all stakeholders through Business Reviews and strategy workshops.
Own structured project management, including task, issue, and risk management, to ensure a successful on-sales and first event go-live.
Deliver tailored training sessions and product roadmap briefings that empower everyone from sales, service, marketing, and ticketing to utilize the platform effectively.
Detect churn risks early and implement concrete action plans to drive adoption and satisfaction.
Top-tier Team Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce.

5+ years of experience in Customer Success, Account Management, or Consulting, specifically managing high-value enterprise accounts.

Secure long-term partnership health by aligning vivenu's roadmap with the customer's long-term goals, proactively managing contract renewals.
This means continuous investment in our people, products, and long-term vision.
Fast Growing, in All Aspects Sifted consistently ranks us among the fastest-growing scale-ups in Europe.
We're driven by daily learning, shared wins, and collective growth.

We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage.
Manage a portfolio of our largest, most complex customers (Sports Teams, Venues, Live Events), serving as the primary point of contact.
Lead customers through hands-on platform onboarding, in partnership with a Customer Experience specialist and/or 3rd party implementation partner.
Facilitate adoption workshops to ensure customers are fully leveraging advanced features to deliver a better ticket-buyer experience, increase revenue, and improve operational efficiency.
Help customers implement a customer data strategy, identify opportunities to unlock potential by shifting to online sales, ancillary revenue upsells, and improving the digital fan experience.
Represent the unique needs of our largest customers internally.
Here, you're part of the business of fun - powered by cutting-edge technology that brings moments to life for millions.
At vivenu, you'll help set the standard for the ticketing industry's future. vivenu Inclusion Statement At vivenu, we believe our people define our success - and that we win with bold, diverse minds.
Check out our mission statement and corporate values here.

This listing is sourced directly from vivenu's careers page and normalized into a canonical job model.