Neko Health

Global Operations & Communications Lead

New York

Sponsorship not specifiedDetected 22 hours ago

Outbound SalesCadencePatient CareLeadershipCommunication

About the role

It's a team that thinks in 10x, not 10%.
Our clinical teams already outnumber HQ across the US and Europe, and that ratio will keep growing.
At our current pace, that's not just operational noise.

Requirements

Proven experience in internal communications, change management, or programme management, with direct ownership of communication or enablement strategy at scale
Proven experience designing and enforcing intake or governance processes across multiple cross-functional teams - you've built the model, sold it in, and made it stick
A track record running structured communications programmes for large, dispersed frontline workforces

Nice to have

additional European languages a plus
Strong written and verbal English

Skills

Experience in high-growth, multi-site consumer services or healthcare strongly preferred
Comfortable working across multiple geographies and time zones
Strong written and verbal English; additional European languages a plus
About titles at Neko
Hiring Process
Equal Opportunity & Inclusion Statement
Neko Health is committed to inclusive hiring and member-first care.
Define escalation paths for urgent communications that need to move faster than the standard cadence
Run a structured roll-out across every team with touch points to clinical staff
Start with a clear-eyed audit of how information reaches clinical teams today - the gaps, the overlaps, the friction

Benefits

Neko is redefining what prevention means, from treating illness when it arrives, to sustaining health before it's ever at risk.

Company info

make data-driven, preventative care accessible to more people, before symptoms appear.
In a single, non-invasive visit under an hour, proprietary technology and direct clinical care combine to deliver personalised, actionable insights.
Every role here plays a part in building a world where prevention is the norm, and where your work genuinely helps people live longer, healthier lives.
They deliver Neko's promise to every member, every day - and right now, the information supporting their work is fragmented, inconsistent, and ungoverned.
It's a quality and safety risk.
This role exists to fix that.
The role sits at the centre of two funnels.
Role Purpose
Neko is scaling fast.
Inbound: you'll work closely with every team at Neko to shape what reaches clinical staff, when, and how.
That means building trusted relationships across the organisation, helping teams understand what clinical staff need, and together making deliberate decisions about what gets communicated, what waits, and what can be consolidated.
Outbound: once aligned and prioritised, you translate that into structured, cadenced formats that a dispersed clinical workforce can act on - right channel, right format, right frequency.
This is change management as much as communications.
You're not just sending updates.
You're redesigning how the whole organisation relates to its clinical teams.
What you'll deliver in the first 6-12 months
Build and enforce the intake model
Design the process that governs how every team at Neko communicates with clinical staff - how requests are submitted, evaluated, sequenced, and approved
Build the centralised view that ensures nothing reaches clinical staff in an uncoordinated or duplicative way
Document decision criteria clearly enough that stakeholders understand and trust how calls are made
Drive organisation-wide change management
Partner with senior leadership to establish the intake model as an endorsed, org-wide norm - not an optional service, but the way Neko works
Build the relationships that make the process feel collaborative rather than bureaucratic
Report regularly on intake volume, team compliance, and where we need to evolve.
Operationalise clinical communications

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This listing is sourced directly from Neko Health's careers page and normalized into a canonical job model.