Agilent Technologies
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US-DE-Wilmington · Junior · Full-time
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About the role
- As a Scheduling Success Coordinator, your primary role is to maximize the effectiveness and efficiency of Agilent's field organization that impacts cost and revenue for the business.
- As well as managing the daily operations within a given geography that continuously meets and exceeds the expectations of our internal and external customers by assigning the right service engineering resource, in the right location, at the right time.
- Prioritization of customer onsite response times, in alignment with customer expectations and Agilent measures
Responsibilities
- Determine and develop approaches to assignments and processes, contribute to continuous improvement efforts - resources optimization and customer satisfaction are the driving factors
- Work collaboratively and partner with different departments to ensure that efforts to maintain customer satisfaction are consistent.
- Maintain accurate record of engineer availability and commitments, utilizing our business enterprise tools
- Proactively manage resource shortages independently or in collaboration with the appropriate leaders
- Accountable for customer satisfaction and developing customer relationships that promote retention and loyalty, inclusive of Agilent Customer Survey
Requirements
- Bachelor of Science degree with a technological/ engineering background
- alternatively, an equivalent background/ experience in a similar role is desired
- 1+ years Experience working in customer service and/or project management required
- Capable of working flexibly and autonomously where required
- Ability to thrive in a dynamic and fast paced environment
- Proactive attitude and an ability to generate ideas and problem solve
- rescheduling service where required to meet business objectives
Skills
- Ensure all working relationships follow Agilent Technologies Standards of Business Conduct
Compensation
- The full-time equivalent pay range for this position is $24.08 - $37.62/hr plus eligibility for bonus, stock and benefits.
Company info
- If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030.
This listing is sourced directly from Agilent Technologies's careers page and normalized into a canonical job model.