EliseAI

Solutions Engineer, Implementation & Delivery

New York City

Sponsorship not specified$135k-$185kDetected 69 days ago

SQLMachine LearningData VisualizationAgentic AIAccessibilityAccount ManagementCustomer Success

About the role

We're looking for a Solutions Engineer to join our presales and implementation team: someone who thrives at the intersection of technical depth, strategic thinking, and customer obsession.
You'll be embedded in our most complex, high-value enterprise engagements, partnering alongside Engagement Managers and Customer Success Managers to architect, configure, and activate EliseAI's platform for our most strategic customers.
The ideal candidate has worn multiple hats (Implementation Engineer, Technical Account Manager, Product Generalist) and brings a rare combination of hands-on technical ability, cross-vertical curiosity, and a genuine passion for making customers successful.

Own technical implementation end-to-end across enterprise accounts, from presales discovery through configuration, testing, and go-live
Drive technical discovery during pre-sales by mapping customer workflows, identifying configuration requirements, and translating them into actionable implementation plans
Build and present best practice recommendations tailored to each customer's operational model, advocating for configurations that drive adoption and outcomes
Develop and maintain expertise across multiple verticals, becoming a trusted advisor who understands the nuances of different customer segments and use cases

3+ years of experience in solutions engineering, implementation engineering, technical account management, or a closely related presales/post-sales technical role

comfortable with APIs, system integrations, data flows, and configuration-heavy platforms
SQL proficiency and familiarity with BI tools (e.g., Looker, Tableau) a plus
Strong technical foundation: comfortable with APIs, system integrations, data flows, and configuration-heavy platforms

Serve as the internal voice of the customer, synthesizing implementation learnings into actionable feedback for Product and Engineering
Proactively identify risks in customer deployments and take initiative to resolve them before they escalate

The salary range for this role is $135,000 - $185,000.
In addition to base salary, this role includes a launch-based SPIFF program, providing additional earning opportunities tied directly to successful customer go-lives.
EliseAI offers a competitive total rewards package including base salary, variable compensation, equity, and a comprehensive benefits package.
Exact compensation is determined based on experience, skill level, location, and qualifications assessed during the interview process.
Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equity in the company
Medical, Dental, and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
Fitness & home services stipend
Unlimited vacation and paid holidays
EliseAI offers a competitive total rewards package including base salary, variable compensation, equity, and a comprehensive benefits package.

Partner closely with Engagement Managers and Customer Success Managers to deliver a seamless, coordinated experience for complex, multi-stakeholder enterprise customers
Proven track record of owning technical implementation for enterprise-grade customers, ideally in a SaaS or AI/ML-driven product environment
In addition to meaningful work and real growth opportunity, we offer:

This listing is sourced directly from EliseAI's careers page and normalized into a canonical job model.