GEICO
Senior Product Manager – IVR & Conversational AI
Palo Alto, CA, USA · Senior
No sponsorship$140k-$230kDetected 8 hours ago
AzureDevOpsNLPA/B TestingUX ResearchUI DesignProduct ManagementProduct StrategyAgileJiraResearchLeadershipCommunicationProblem SolvingMentoring
Stay score
odds of building a lasting career here
61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- When you join our company, we want you to feel valued, supported, and proud to work here.
- GEICO is looking for an accomplished, customer-obsessed, and results-oriented Senior Product Manager specializing in Interactive Voice Response (IVR) and Conversational AI solutions.
- As a Senior Product Manager, you will play a key role in shaping the evolution of GEICO's voice-first customer experience strategy.
Requirements
- Bachelor's degree required
- 5+ years of experience in product management, with a track record of delivering successful voice and conversational AI products in a fast-paced environment
- Experience with cloud-based contact center platforms
- Strong understanding of contact center operations, key metrics, and the role of self-service in the customer journey
- Proven track record of improving self-service containment rates and customer satisfaction through voice channel optimization
- Experience working with speech recognition, natural language processing, GenAI, and other conversational AI technologies
- Strong leadership skills with the ability to influence and inspire cross-functional teams
- Excellent communication and presentation skills, with the ability to effectively articulate complex voice experience concepts to both technical and non-technical audiences
- Proven analytical and problem-solving abilities, with a data-driven approach to decision-making
- Experience working with Agile methodologies and tools such as JIRA or Azure DevOps
Nice to have
- Advanced degree in Computer Science, Human-Computer Interaction, Business, or related field
- Direct experience working with Amazon Connect and its ecosystem, including Amazon Lex, Contact Lens, and Voice ID
- Experience with voice biometrics and authentication technologies
- Experience with advanced analytics and A/B testing methodologies for voice experiences
- Background in user research and usability testing for voice interfaces
- The ideal candidate will be passionate about voice experiences, with a strong focus on both operational efficiency and customer satisfaction through innovative conversational AI solutions.
Compensation
- $140,425.00 - $229,600.00 The above annual salary range is a general guideline.
- Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate.
- Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.
Benefits
- Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
Company info
- Protecting customers through life's twists and turns with innovation and integrity.
- Great Careers: Personalized development programs, mentorship, and certification assistance.
- Great Culture: Inclusive and collaborative culture rooted in shared success.
- Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.
- The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law.
- GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
- GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company.
- This applies to all applicants and associates.
- GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability.
- We do not condone or tolerate an atmosphere of intimidation or harassment.
- We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Visa & Work Authorization
- At this time, GEICO will not sponsor a new applicant for employment authorization for this position
This listing is sourced directly from GEICO's careers page and normalized into a canonical job model.